Supervisor

Job Title: Supervisor

Location: RWJ - New Brunswick

Department Name: Lab RWJNB

Req #: 0000211807

Status: Salaried

Shift: Day

Pay Range: $90,000.00 - $110,000.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Office Manager is responsible for overseeing the daily operations of the office, accessioning/receiving, and transcription functions while supervising a team of 10+ staff members. This role ensures efficient workflow by coordinating communications, facilitating case assignments, and managing staff scheduling. The Office Manager serves as a liaison between pathologists, physicians, surgeons, hospital staff, and vendors to expedite requests and resolve issues promptly. The position also involves maintaining compliance with hospital, state, and federal regulations, as well as ensuring departmental adherence to safety, infection control, and accreditation standards. The Office Manager plays a key role in supporting both technical and non-technical tasks, quality assurance activities, and vendor relations, while fostering a professional, courteous, and patient-centered environment.

Qualifications:

Required:

• High School diploma or equivalent,
• 2 years experience in a medical office or hospital setting,
• Good written and verbal communication skills in English
• Familiarity with medical terminology
• Basic computer skills

Scheduling Requirements:

• Working Shift: Monday-Friday
• Day Shift
• Full-Time, 40 Hours Per Week

Essential Functions:

• Manage daily operations of the office, accessioning, and transcription with supervisory responsibility for 10+ staff.
• Respond to all incoming calls and triage inquiries appropriately.
• Provide courteous and professional assistance to physicians, patients, families, visitors, and staff.
• Ensure compliance with hospital, state, and federal regulations, including HIPAA and corporate compliance standards.
• Facilitate case assignments, determining appropriate pathologist coverage.
• Oversee staff scheduling, including vacations, call-outs, and coverage for accessioning and laboratory assistants.
• Perform quality assurance reviews of cases and manage validation studies.
• Coordinate transcription requests, slide requests, consults, and training activities.
• Manage patient registration, insurance/referral verification, and uploading of documents into LIS.
• Request and file medical reports from prior studies, ensuring proper logging and recordkeeping.
• Arrange and document the release of medical records in compliance with HIPAA laws.
• Fax reports to physicians and external facilities as requested.
• Order unstained slides, recuts, and other materials for internal and external requests (e.g., Caris, Natera, Guardant, CHOP, Mayo, Johns Hopkins).
• Collaborate with surgeons, physicians, and pathologists to resolve issues, including Epic chats and departmental inquiries.
• Coordinate with vendors, scheduling in-services and managing supply needs.
• Support technical work within Histology and Pathology as required.
• Maintain awareness of safety, security, infection control, and emergency preparedness procedures.
• Participate in mandatory in-services and adhere to environment of care and incident reporting policies.
• Ensure a safe, clean, and compliant patient and work environment.
• Perform other duties as assigned to support departmental operations.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees' physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ....and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer