New

Customer Experience Specialist

TEKsystems
$23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, St. Louis
Aug 23, 2025
Join Our Team as a Customer Experience Specialist I! Are you ready to launch your career in the mortgage industry with a company that values your growth, your voice, and your impact? We're looking for a Customer Experience Specialist I who's passionate about helping people and thrives in a fast-paced, engaging environment. What You'll Do As the first point of contact after a licensed loan officer discussion, you'll be the guiding voice for customers navigating the loan origination process. You'll be the heartbeat of our customer success team-answering questions, solving problems, and making the mortgage journey smooth and stress-free. * Be a customer champion in a dynamic call center setting * Handle inbound/outbound calls and texts with empathy and precision * Manage a pipeline of up to 75 loans-you're the go-to person from start to finish * Respond to 30+ calls per day, often multiple times per loan * Perform data entry, validation, and queue monitoring * Collaborate across departments to resolve issues and expedite processing * Escalate complex cases to higher associates or supervisors when needed * Meet production and quality goals while following company policies * Embody our culture and values in every interaction What You Bring We're looking for someone who's not just good on the phone-but great with people. * 1+ year in financial services (mortgage experience is a plus!) * Strong attention to detail and ability to work independently * Proven success in high-volume customer contact roles * Excellent problem-solving, math, and judgment skills * Solid time management and communication abilities * Comfortable with Microsoft, Google, and other mainstream tools * Assessment score of 50+ Why You'll Love It Here This is more than just a job, it's a stepping stone to a meaningful career in mortgage lending. You'll be part of a supportive team, gain hands-on experience, and make a real difference in people's lives. Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Saint Louis,MO. Application Deadline This position is anticipated to close on Sep 5, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.