New 
Customer Service Representative
 TEKsystems | |
$16.00 - $20.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Iowa, West Des Moines | |
 Aug 23, 2025 | |
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What You'll Do
* Answer inbound calls from members and help them navigate their healthcare benefits. * Make outbound calls to follow up on claims and provide updates. * Investigate issues and collaborate with teammates to resolve member concerns. * Document interactions accurately in our systems while actively listening and asking the right questions. * Coordinate with providers to schedule appointments and connect members with internal specialists. * Educate providers about benefit plans and share contracting opportunities with our company. What You Bring * Experience in call center, customer service, or healthcare support is a plus. * Familiarity with insurance, claims processing, or medical billing is helpful-but not required. * Strong communication skills, empathy, and a desire to help others. * Ability to multitask and stay organized in a dynamic environment. Top Skills * Customer Service * Outbound & Inbound Calls * Healthcare & Insurance Knowledge * Claims Support * Problem Solving & Documentation *Pay and Benefits* The pay range for this position is $16.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in West Des Moines,IA. *Application Deadline* This position is anticipated to close on Aug 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |