New

Customer Service Representative

TEKsystems
$16.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Dallas
Aug 23, 2025
Hiring for Medical Customer Service Representative 100% REMOTE ROLE! Note: Candidate having experience in Healthcare along with Customer service can only apply! Job Title: Customer Service Representative Location: Remote (Open to candidates in any U.S. state) Schedule: Monday-Friday, 8:00 AM-8:00 PM EST (8.5-hour shift must be flexible with shift) Pay Rate: $16.00/hour About the Role: Join our team as a Health Customer Services Associate, where you'll be the first point of contact for customers participating in access and affordability programs. You'll handle inbound communications (calls, letters, faxes), investigate routine account issues, and provide solutions or escalate as needed-all while working from the comfort of your home. Key Responsibilities: * Respond to customer inquiries via phone, fax, and mail * Investigate and resolve routine account or distribution issues * Use internal systems and databases to research and document cases * Provide solutions or route inquiries to appropriate teams * Follow established departmental guidelines and procedures Qualifications: * Education: High school diploma or equivalent * Experience: 0-1 year of customer service or related experience * Skills: * Fluent in English; Spanish is a plus (Spanish speakers may be certified at company expense) * Basic computer proficiency * Ability to accept and apply feedback constructively Requirements: * Must have reliable internet and be available for an 8.5-hour shift between 8:00 AM-8:00 PM EST * Must be located in the United States * Comfortable with long periods of sitting and computer use Why Join Us? * Fully remote opportunity * Supportive training and onboarding * Opportunity to grow within healthcare support services Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 31, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.