What You'll Do
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Summary/Objective: The Mortgage System Administrator I is responsible for maintaining all Mortgage department operating systems from Origination through Servicing, and for maintaining department reports. This position plays a key role in aligning system functionality with the organization's strategic objectives. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Responsible for the administration, configuration, and maintenance of the Mortgage POS and LOS, as well as the Mortgage Servicing systems. Administration includes user role and access updates, program and fee changes, document updates, and general setting enhancements.
- Complete daily tickets through the mortgage ticketing system while maintaining open communications on status.
- Onboard new mortgage employees ensuring a consistent experience.
- Manage Mortgage technology password resets.
- Ensure the call monitoring system is accurately maintained and adjusted as needed.
- Assist with testing efforts and ensure issues are identified, tracked, reported, and resolved in a timely manner.
- Maintain and update department survey systems.
- Maintain and verify the accuracy of reports used by the Mortgage department.
- Coordinate with IS to facilitate the resolution of department technology issues.
- Conduct an analysis on all data elements for the department reporting. Drive data quality and identify missing or incomplete data elements.
- Run reports out of the Monarch system.
- Assists in audit requests from senior management.
- Update and maintain the Mortgage department Intranet page and Mortgage department Confluence pages.
- Use scripting language to create, test, and implement scripts to facilitate process enhancements.
- Review and submit department invoices for approval.
- Must be able to work within a team environment as well as be an individual contributor.
- Assist with the development and enhancements of department procedures.
- Perform other job-related duties as assigned by Managers(s).
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What We Do
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DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position.
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Digital Federal Credit Union
Aug 25, 2025