Division: Commercial
Department: Middle Market
Reports to: Various
Status: Exempt/Officer
Grade: 12
Salary Range: $80,083 - $170,031
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Location: Worcester, MA - 386 Main St.
Purpose/Objective:
Provides relationship management support to Relationship Managers (RM) in generating, monitoring and servicing of new and existing portfolio of complex loans and borrowing relationships within Middle Market. Continuously evaluates operational and financial performance to maintain portfolio quality and risk rating accuracy. Interacts with prospects and customers as well as bank employees to address credit and deposit service-related matters in a satisfactory manner. Assists Lending Officers in all aspects of servicing and/or managing customers/prospects.
Key Accountabilities:
Portfolio Size/Composition
- Assists RMs with the management of a defined portfolio of existing Commercial Customers with revenues between $10MM and $1B and borrowing needs of > $1.0MM or more.
- Customers may have unique and/or more challenging banking needs.
- Customers may require specialized knowledge/industry expertise (CRE/ABL/Middle Market)
- May be asked to manage accounts.
Portfolio Monitoring/Maintenance
- Assists RM in the proactive management of the portfolio to ensure early detection of material changes in customer performance.
- Manages all reporting delinquencies including ongoing tracking via Baker Hill/Stuckey to ensure timely receipt of all financial, collateral, borrowing base, insurance, letter of credit and documentation exception/post-closing information including scanning information into Vision Content.
- Completion of Annual Reviews for relationships less than $3.0MM (as necessary), periodic file memos, modifications and waivers per policy under the direction of the RM.
- Requests Appraisals/Environmental Reports under the direction of the RM.
- Enters Line of Credit advance/pay down requests in SharePoint.
- Ensures completion of CIP Form(s) including any other required Know Your Customer compliance due diligence.
- Assists RM with the approval of all overdrafts as appropriate.
- Ensures Credit File completeness in FCM.
- Performs distribution and minutes of Opportunity Review Committee as applicable
- Provides tracking and acts as liaison for the commercial team on Loan Review exceptions for financials and DLS related items
- Interfaces with other Banks for participation loans as lead or participant to provide or gather required financial reporting or other relevant information relative to the loan/relationship
Credit/Analytical Skills
- Credit Trained or years of equivalent level of experience.
- Ability to assess financial performance and risk including identifying ways to mitigate risk to the bank.
- Solid working relationship with Credit Partners to ensure ongoing credit quality of portfolio and interfacing with credit for Annual Reviews under the direct of the RM.
- Preparation of Opportunity Review Memos with minimal guidance from the RM.
- Underwriting as necessary.
- Strong working knowledge of Loan policy and proven ability to adhere to sound risk management/pricing practices as well as to all internal and external credit/regulatory requirements.
- May have specialized industry/market knowledge consistent with portfolio (ABL/CRE/Middle Market).
Customer Service/Support
- Provides excellent customer service.
- Ability to resolve customer problems independently and interfaces with the appropriate internal banking departments.
- Assists RM in call preparation.
- Accompanies RM on calls as appropriate as well as going on calls independently to smaller customers.
Deal Structuring/Loan Closing
- Assists RM in loan structuring and term sheet preparation including ability to independently draft term sheets for less complicated deals for review and provide structural suggestions to RM.
- Completes Profitability Model.
- Ability to review most loan documentation with minimal guidance from RM.
- Assists RM with Loan Closings and post-closing follow up with the ability to conduct Loan Closings on less complicated deals independently.
Partner Relationships
- Demonstrated solid working relationships with internal partners including Credit, Documentation & Loan Specialists, Risk Management, Cash Management, Private Banking, Wealth Management, Retail, Insurance and Home Lending.
- Interacts with partners with minimal supervision of the RM.
Product Knowledge
- Solid knowledge of Commercial Credit Products and Services.
- Developing well-rounded knowledge of products sold by internal partners including Cash Management, Private Banking, Wealth Management, Retail and Home Lending.
- Ability to identify various cross sell opportunities and make solid product recommendations to meet customer needs.
Networking/Community Involvement
- Actively working to expand and develop Centers of Influence and presence in the Community.
Special Projects
- Assists with all special projects including Loan Review/Regulator Audit preparation, ongoing due diligence, industry research and portfolio scrubs as needed.
- Conducts Archer Testing as appropriate.
- Any specific Syndication and Middle Market projects such as development of White Papers, Business Line planning, and general new business opportunities.
Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.
Education:
- BS Degree in Business, Economics or Finance
- Equivalent financial experience
- MBA a plus
Experience:
- Minimum of 10 years of Commercial Credit/Banking and/or related experience
Skills & Knowledge:
- Solid written and verbal communications skills
- Ability to present identified issues and recommended solutions to RM/Senior Management/ORC/ELC as appropriate.
- Ability to multi-task and meet timeframes as directed by the RM/Senior Management
- Strong computer skills
- Ability to work as a member of team.
- Act as mentor to less senior PMs
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Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.
Berkshire Bank
$80,083 - $170,031
Aug 25, 2025