Staff ServiceNow Developer

Get to know Okta

Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We're building a world where Identity belongs to you.

The Business Technology Team

This role joins the Business Technology organization and plays a critical part in realizing our vision to accelerate the delivery of business outcomes across Okta by driving clarity, collaboration, and accountability in everything we do.

The Staff ServiceNow Developer Opportunity

We are looking for a Staff ServiceNow Developer to join our ServiceNow Platform Team. In this role, you will serve as the technical cornerstone of our engineering efforts, driving the execution of high-quality, scalable solutions across our enterprise-wide ServiceNow platform. You will apply your deep technical expertise across multiple modules-including ITSM, SAM, HAM, ITOM, GRC, HRSD, CSM, and WSD-to bridge the gap between architectural vision and production-ready code.

As a Staff Developer, you are more than just a coder; you are a technical leader who defines engineering standards, mentors other developers, and ensures our platform remains robust, performant, and maintainable.

What you'll be doing

• Lead the development and technical execution of complex ServiceNow solutions, ensuring they not only meet architectural goals but adhere to the highest standards of engineering excellence.
• Establish and enforce platform engineering standards, including coding best practices, peer review processes, and governance protocols to mitigate technical debt.
• Drive platform innovation by building reusable frameworks, common components, and developer utilities that accelerate the delivery of the entire development team.
• Serve as the "tier-three" technical expert for the platform, tackling the most difficult integration challenges, performance bottlenecks, and system bugs.
• Architect integrations between ServiceNow and other enterprise systems using various integration methods (e.g., REST, SOAP, JDBC, MID Server).
• Actively mentor other developers through code reviews, pair programming, and technical workshops to elevate the collective skill set of the team.
• Facilitate cross-functional collaboration by partnering with technical teams and business stakeholders to translate high-level designs into practical and scalable technical specifications.
• Protect platform health by advocating for Out-of-the-Box (OOB) functionality where possible, while engineering elegant, low-impact customizations when necessary.

What you'll bring to the role

• Must have 5+ years of hands-on experience in ServiceNow development, with a proven track record of delivering enterprise-grade solutions.
• Multiple ServiceNow certifications (e.g., CSA, CAD, and CIS in modules like SAM, HRSD, or ITOM). Certified Application Developer (CAD) is highly preferred for this role.
• Expert-level knowledge of JavaScript, GlideRecord, REST/SOAP integrations, ServiceNow-specific APIs, Flow Designer, IntegrationHub, Service Portal (AngularJS/Widget development), and the Workspace/UI Builder framework.
• Expertise in CMDB health, data modeling, and database optimization. You should understand how to write "performant" code that scales to millions of records.
• Strong understanding of modern software design patterns and engineering principles, including SOLID, DRY, and asynchronous programming.
• Skilled at analyzing complex business processes and identifying technical "shortcuts" or automations that drive immediate business value.
• Exceptional ability to communicate technical trade-offs to non-technical stakeholders and provide clear, constructive feedback to an engineering team.

Additional requirements:

• This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee. 22 CFR 120.15) upon hire.

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What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice athttps://www.okta.com/legal/personnel-policy/.