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Assistant Director, Immigration Services

University of North Texas - Denton
United States, Texas, Denton
1155 Union Circle (Show on map)
Sep 04, 2025
Title: Assistant Director, Immigration Services Employee Classification: Asst Director Immigration Svcs Campus: University of North Texas Division: UNT-Provost SubDivision-Department: UNT-International Affairs Department: UNT-International Affairs-Gen-110300 Job Location: Denton Salary: 65208.00 FTE: 1.000000 Retirement Eligibility: TRS Eligible About Us - Values Overview Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at www.UNTSystem.edu. Department Summary International Affairs is a guide and champion for campus internationalization at the University of North Texas. It is our mission to support the university's global endeavors and international initiatives. This position will be a part of the International Student and Scholar Services (ISSS) team. The ISSS Office at the University of North Texas provides compassionate immigration advice and support to UNT's 12,000 international students and scholars, and alumni. Position Overview This position provides leadership in ISSS by leading the design of comprehensive staff training programs, directing front desk operations, supervising an assigned team of FT & PT staff, and fostering a culture of continuous professional growth and excellent customer service, ensuring all ISSS staff members are equipped to provide high-quality, consistent support and advising to international students and scholars and the UNT campus community, while promoting compliance and institutional values. Minimum Qualifications Bachelor's degree in related field and five years of professional related work experience; or any equivalent combination of education, training, and experience. Knowledge, Skills and Abilities * Thorough knowledge of international sponsored student advising topics and scholarship requirements. * Ability to plan, organize, implement and direct the work of others. * Thorough knowledge and understanding of F1 student immigration regulations, the federal SEVIS database, and Sunapsis Case Management System. These skills can be obtained through previous on the job training. * Ability to serve as an Alternate Responsible Officer (ARO) and Designated School Official (DSO) as defined by the Department of State and Homeland Security * Ability to effectively communicate complex rules to a variety of customers. * Ability to work effectively with administrators, faculty and staff across campus. * Effective written and oral communication skills. * Demonstrated problem solving, time management, and process improvement skills. * Ability to work both independently and in team settings. * Strong computer skills, such as word processing and database management. * Ability to plan, organize and effectively manage multiple assignments. * Working knowledge of business practices and procedures. Preferred Qualifications Masters degree and two years of advising international students on complex immigration cases and customer service and training experience. Experience with SEVIS, Sunapsis, and PeopleSoft. A highly qualified candidate will possess training and customer service experience in a high-volume setting, time management, communication, and presentation skills, the ability to relate to a large population of students and employees, demonstrated leadership and team-building experience, and significant cross-cultural communication skills. Required License/Registration/Certifications Must meet federal requirements to serve as a Designated School Official (DSO) and/or Alternate Responsible Officer (ARO). Job Duties Management and Leadership: Direct supervision and management of an assigned team Partner Communication: Advising and communicating with ISSS partners regarding a wide variety of requirements, policies, and processes. Compliance and Data Integrity: Working closely with ISSS personnel across teams to maintain the accuracy and integrity of all data in ISSS systems (e.g. Sunapsis, SEVIS) and federal/state filings. Cross Training and Process Improvement: Developing deep familiarity with all areas of ISSS operations and engaging with process improvement projects throughout the unit. The Asst Director, working in tandem with ISSS Leadership, is responsible for suggesting and implementing training for process improvements to ensure ISSS maintains accessible, efficient, and robust processes to meet the needs of UNT's growing international student & scholar population. Continuing Education and Outreach: Liaising with various colleagues on and off campus and proactively engaging in continuing education and professional development. Other duties as assigned including serving as a Designated School Official (DSO) and/or Alternate Responsible Officer (ARO) as needed. Physical Requirements Communicating with others to exchange information. Lifting and Moving objects up to 20 pounds. Repeating motions that may include the wrists, hands and/or fingers. Moving about to accomplish tasks or moving from one worksite to another. Sedentary work that primarily involves sitting/standing. Environmental Hazards No adverse environmental conditions expected. Work Schedule Monday - Friday, 8am - 5pm Driving University Vehicle No Security Sensitive This is a Security Sensitive Position. Special Instructions Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. Benefits For information regarding our Benefits, click here. EEO Statement The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.