New 
Virtual Bank Assistant - Clifton, NJ
 Valley National Bank | |
 United States, New Jersey, Clifton | |
 Sep 10, 2025 | |
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Responsibilities include, but are not limited to:
* Ensure a high level of service in all customer interactions. * Work with the Virtual Bank Team Leader to carry out operational procedures for the digital channels. * Review daily and monthly reporting, for online clients. Process overdrafts and other exceptions. * Contact customers, using the highest of customer service, to advise them of account issues. * Work with the Virtual Bank Team Leader to ensure that the digital branch achieve satisfactory audit ratings. Follow up on audit issues making sure they have been properly resolved. * Work with the Virtual Bank Leader to ensure reporting of suspicious activity/accounts via appropriate channels (Fraud Activity Referral, Fraud Finder Alert, UAR, etc.) for accounts opened via online or the branch network. Escalate and remediate issues. * Prepare and analyze reports for retail banking as required for both branch and digital operation. This would include both sales and operations reporting. * Work with senior management in improving the processes surrounding all digital channels. * Open accounts for online clients. * Research and resolve client issues in a timely and efficient manner. * Where appropriate, offer clients additional products/services to meet their financial needs. * Stay current on industry best practices, update department policies and procedures as appropriate to comply with the Bank and Federal/ State Regulations. Oversee staff compliance with department and bank-wide policy and procedures as they relate to CIP/KYC. * Other projects that may be assigned from Retail Operations or supervisor. | |