Front Desk Assistant

Applications are invited for one (1) position as a temporary/casual Front Desk Assistant at the Urban Research and Outreach-Engagement Center (UROC), 2001 Plymouth Avenue North, Minneapolis, MN 55411. UROC's programs are committed to developing lasting partnerships with urban communities based on mutual respect and benefit. The staff, programs, and affiliates of UROC will pursue community-based and community-defined research that contributes to the vitality and well-being of the Northside and other urban neighborhoods of the Twin Cities. UROC is part of the Office of the Vice Provost of Public Engagement

The person in this position will serve as the UROC receptionist and will also provide part-time clerical support to the UROC leadership team. The receptionist may also provide limited assistance to others in the facility. This will be an hourly, part-time position for less than 14 hours per week. The hours will usually be between 5 p.m. and 9:30 p.m. Wednesdays and Thursdays, and 11:00 a.m. to 3:30 p.m. Saturdays, but weekend hours are dependent on scheduled events.

Job Responsibilities

Receptionist (60%)

• Greet visitors and callers and provide information about UROC activities and events; help visitors find other University resources as appropriate; keep the facility organized; assist clients with needs relating to UROC rooms; provide referral services for programs in the building; monitor security cameras.

Clerical Support (20%)

• Assist with small projects such as printing fliers, stuffing letters, and organizing giveaways.

Calendar/Scheduling (10%)

• Assist UROC guests and clients with understanding reservation calendar; place temporary holds on rooms as appropriate.

Document Processing (10%)

• Organize and help assess room requests and users' needs; confirm dates and determine cost; work with the Office Coordinator and Front Desk Team to assist with completion of documents.
• Perform other duties related to the UROC operation as requested.

Required Qualifications

• High School Diploma/GED and one year of experience in a customer service role
• Experience with keyboarding/data entry
• Experience managing schedules and using electronic calendars
• Experience dealing with the public in a professional manner

Preferred Qualifications

• Experience working with community organizations and/or in a higher education setting
• Experience working in urban community
• Experience working successfully in a complex office environment with multiple projects
• Experience working collaboratively with communities of color and/or immigrant communities
• Excellent organizational skills, accuracy, and attention to detail
• Excellent oral and written communication skills
• Ability to work both independently and as part of a team, to multi-task, to function effectively in a changing work environment, and to take direction from several senior team members

Pay Range: $17.00 per hour; depending on education/qualifications/experience.

Retirement plan options are available for Civil Service, Faculty, Labor-Represented, Professional & Administrative, and Temp Casual classifications. Learn more about retirement plans.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).