ServiceNow Developer

At Credence, we support our clients' mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future.

We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.

Administer, configure, and maintain the ServiceNow platform to ensure stability, performance, and scalability.
• Manage ServiceNow integrations with mid-tier servers, application servers, and other enterprise platforms.
• Develop and maintain workflows, business rules, UI policies, client scripts, and custom applications within ServiceNow.
• Support ITSM processes including Incident, Problem, Change, Request, CMDB, and Knowledge Management.
• Monitor and troubleshoot application and mid-tier server issues related to ServiceNow performance and integrations.
• Collaborate with infrastructure, security, and middleware teams to maintain secure and efficient data flows
• Implement platform upgrades, patches, and performance tuning in alignment with enterprise architecture standards.
• Provide end-user support, technical documentation, and training for ServiceNow modules.

• Must possess IT-II / Tier 3/NACLC/ANACI / Moderate Risk eligibility or have a current Tier 3 or equivalent investigation.
• 3+ years of hands-on experience with ServiceNow administration and development.
• 5+ years of hands-on software development experience
• Familiarity with mid-tier servers (e.g., application servers, web servers, middleware tools) and their role in enterprise IT ecosystems.
• Strong knowledge of JavaScript, REST/SOAP web services, and integration patterns.
• Experience with ServiceNow modules such as ITSM, CMDB, Discovery, or ITOM preferred.
• ICAgile Certified or Certified Scrum Master.
• ServiceNow Certified System Administrator (CSA) and either Certified Implementation Specialist (CIS) or Certified Application Developer certifications (CAD) required.
• Strong problem-solving, troubleshooting, and communication skills.

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