Catering Manager
 HEI Hotels & Resorts | |
life insurance, vision insurance, 401(k)
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 United States, California, San Francisco | |
| 333 Battery Street (Show on map) | |
 Sep 08, 2025 | |
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About Us The Jay, Autograph Collection, San Francisco's newest luxury life-style hotel, is where new-age San Franciscans gather, find inspiration, and celebrate our city. With a quiet but blossoming and vibrant location in the heart of the Embarcadero and adjacent to Jackson Square, The Jay, completely renovated, is an ode to classic San Francisco; peppered with bits of nostalgia, but led mostly by its modern structure and sophisticated style. The design and offerings of the hotel are inspired by the makers and innovators who made San Francisco great. It is a true celebration of those who shaped San Francisco. The word "Jay" in Latin means "to celebrate", hence the name, The Jay. Our goal is to delight our guests with the element of discovery and authentic connection to the city, it's neighborhoods and residents. We are seeking associates who enjoy exceeding guest expectations and strive to deliver a professional and approachable level of service as a "friend-in-the-know" when it comes to engaging our luxury life-style guests. We offer competitive benefits for all associates including a comprehensive medical plan, free employee meal per shift, discounted public transportation, all associate outings, and more. An opportunity to help continue to grow a completely renovated and redesigned luxury destination, creating the newest jewel of San Francisco's Embarcadero/Jackson Square/FiDi neighborhood. Oh, and we have fun, work hard and laugh a lot. This is an exciting time in the hotel's history - you should be part of it!Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! Overview Manage and service catering accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting and managing new catering sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in food, beverage and room rental segments.Essential Duties and Responsibilities * Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication. * Understanding of yield management skills and the use of historical data. * Maximize revenue by selling all facets of the hotel to previous, current and potential clients, including room rental, A/V and other revenue generation opportunities. * Experience evaluating every catering business opportunity to maximize revenue and profitability while achieving customer expectations. * Participate in the research of the competition's products, services and pricing and use it have a good understanding of how to sell against the competition * Experience selling to a variety of market segments. * Consistently book repeat business by having a track record of long-term client relationships. * Actively participate in industry related organizations (NACE, MPI). Actively participate in community/civic activities to maintain awareness within community and to create booking opportunities. * Knowledge of sales techniques including closing skills as well as negotiating skills. * Comfortable with hotel site inspections and client presentations. * Participate in trade shows and sales blitzes. * Some experience utilizing creative skills to provide innovative set-ups, menus, and functions for groups. *Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus. * Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action. * Provide overall direction, coordination, and ongoing evaluation of operations of catering events sold. Detailed execution of all banquet event orders generated by the associate. * Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction. * Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus. * Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action. * Monitor group room blocks and pick up, generate detailed resumes for the operating departments. * Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department * Optimize room rental charges. * Consistently participate in the re-booking of repeat business by having a track record of long-term client relationships. * Experience providing A/V equipment and operating A/V as a profit center. * Effective use and teaching of computers, specifically CI/TYi, Word and Excel. * Knowledge of market trends, competition, and key hotel customers. * Ability to work with outside vendors to ensure client satisfaction for all events/groups. * Comply with attendance rules and be available to work on a regular basis. Qualifications and Skills * Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and CI/TY. * Advanced knowledge of sales skills * Knowledge of hotel features, benefits, and competing hotels within the market. * Ability to work effectively under time constraints and deadlines. * Effective verbal and written communication skills, revenue management, training, and motivation of peers. * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Education and Experience * Prior experience in the field of hospitality with specific experience in catering sales and convention services is essential. * 1+ year in catering sales required. * Must have experience at a similar size and quality hotel. * Bachelor's Degree is required Compensation Salary Range: $70,812.00 - $118,017.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? YesBenefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act. | |