Manager - Enterprise Business Systems

About This Role

Who We Are:

• CAE Vision: Our vision is to be the worldwide partner of choice in defense and security, civil aviation, and healthcare by revolutionizing our customers' training and critical operations with digitally immersive solutions to elevate safety, efficiency and readiness.
• CAE Defense & Security Mission: CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness.
• CAE Values: Empowerment, Innovation, Excellence, Integrity and OneCAE make us who we are and we strive to make a difference in the world while helping each other succeed.

What We Have to Offer:

• Comprehensive and competitive benefits package and flexibility that promotes work-life balance
• A work environment where all employees are valued, respected and safe
• Freedom to succeed by enabling team members to deliver, take initiatives and make decisions
• Recognition, professional development, advancement and having fun!

SUMMARY

Provide management leadership for CAE's Business Systems Customer Support teams. Must have

proven and extensive enterprise systems deployment and support experience. Applicant must have

excellent communication and interpersonal skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Leads CAE USA's Business Systems, PMO, ERP, and ITAM teams in design, deployment and administrative tasks, reporting to the Sr. Director of IT
• Represents IT and participates in business analysis meetings to determine and clarify informational requirements and business opportunities
• Evaluate and optimize business systems architect to reduce technical debt and enable future scale
• Oversee the end-to-end lifecycle of system enhancements, platform upgrades, and migration
• Identify opportunities in the overall project methodology for technical or process improvements to facilitate agile development, shorter timelines, and more robust integrations
• Collaborate with cross-functional teams to ensure successful execution of initiations and optimization of system performance and usability
• Develop, manage, and track the annual budgets for IT assets, licensing, purchases.
• Assists with platform hardening guidelines, policies, configuration standards, disaster recovery and best practices for all IS platforms
• Guide cross-functional project scoping, stakeholder communication, UAT testing, and adoption plans
• Participate in ongoing reviews and enhancement of IT policy and procedures to ensure all IS platforms are compliant with corporate policies and guidelines
• Develop and drive the enterprise roadmap prioritizing initiatives that align with business objectives and strategic goals
• Demonstrates expertise and leadership as the owner of Business Systems response activities as defined within the Business Continuity Plan and IT Recovery Plan
• Ensure that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department.
• Solves problems and makes decisions on a daily basis relative to System issues. Ensures that effective representation takes place for the coordination of work processes and projects with other departments and divisionsRe0sponsible for oversight of software license cost reviews, compliance and licensing life cycles with understanding different licensing types/methods associated with this business unit
• Manages software and hardware from purchase, upgrades, removal, and retirement including all support contracts and agreements
• Interacts with vendor, suppliers, and contractors for purchase and procurement of a broad spectrum of hardware and software applications along with other products and services

SUPERVISORY RESPONSIBILITIES:

• Direct responsibility for assigned team and customer facing deliverables.
• Assigns tasks based on priority and monitors service level agreements.
• Provides team members with direction and technical guidance.
• Ensures team members are properly cross trained.
• Supports the Director in maintaining overall company policies and goals and defining high standards within the group.
• Maintains effective communications with other groups. Responsible for identifying, tracking, and mitigating platform support gaps within the group.
• Provides training for new employees and helps group members develop and fully utilize new skills
• Conducts goal setting and performance assessments, hiring and termination activities as necessary.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Excellent Customer Service skills
• Bachelor's degree in computer related field and 6 years related experience or AS degree and 8 years of related experience
• Must possess at least 10 years of experience with Technical Customer Support.
• Ability to effectively lead a geographically dispersed staff comprised of entry through high-level professionals engaged in the IT support of a large organization.
• Prior expertise in designing/managing/architecting IS infrastructure and enterprise systems.
• Ability to research hardware/software products, licensing, and user requirements.
• Excellent diagnostic and troubleshooting skills
• Excellent organizational and time management skills.
• Excellent verbal and written communication skills required
• Excellent judgment and discretion in handling sensitive date and confidential information.
• Must be able to interface with all levels of management, system users and vendors
• Must be able to produce cost benefit analysis
• Ability to define, collect data, establish facts and draw valid conclusions
• Ability to work under pressure and deliver results
• Ability to generate and teach detailed procedures to IT staff
• Ability to manage multiple projects simultaneously and drive them to completion within a given timeline

Security Responsibilities

Must complywith all company security and data protection / usage policies and procedures. Personally responsible for proper marking and handling of all information and materials, in any form. Shall not divulge any information, or afford access, to other employees not having a need-to-know. Shall not divulge information outside company without management approval. All government and proprietary information will be accessed and stored electronically on company provided resources.

• Incumbent must be eligible for DoD Personal Security Clearance.

Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.

WORK ENVIRONMENT

Duties performed in an office environment and manufacturing facility. Must be able to work flexible schedule with overtime. The employee is on call 24x7 for the resolution of problems and issues.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to negotiate stairs.
• Ability to sit, talk or hear, in person, in meetings and by telephone.
• Manual dexterity to operate computers or other standard office equipment; and reach with hands and arms.
• Ability to support rack mounted equipment (up to 7 feet off the ground)

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

CAE USA Inc. is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to any protected characteristic, including disability and protected veteran status, as defined under federal, state, or local laws.

Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at hrops@caemilusa.com

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws.At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.