Lead Testing Assistant

Position Title:

Job Description:

POSITION SUMMARY

To provide a variety of testing center support, maintenance, and academic, placement, and certification test proctoring; to provide professional, effective, and efficient customer service assistance to students, faculty, college personnel, and community members. Serves as testing center lead and proctor under the direction of the Director and Department Manager. Provides operational leadership and communicates testing center needs to the Department Manager. Considerable judgment and initiative in adapting work procedures to new situations are required. Work requires knowledge of the policies and procedures within the Department and College Systems, as well as the acquisition and maintenance of all appropriate proctor certifications and/ or credentials. Ability to travel to other campuses, centers, and District 525 high schools is required. JJC Testing Services is certified under the National College Testing Association (NCTA) and is approved to administer hundreds of different high-stakes, certification, academic, and placement exams.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES
1. Professionally represent Joliet Junior College and uphold the College's core values.
2. At the direction of the Manager, maintain, oversee, and communicate on-campus and remote academic, placement, and certification testing operations, eligibility, and scheduling needs for testing center(s); serve as point of contact for all testing center questions and updates.
3. Provide exceptional customer service and user support to all visitors including students, faculty, staff, and community members. Serve as first point of contact for assigned testing center(s) for immediate testing issues and student concerns; escalate to Manager as appropriate. Assist students and community members with disabilities by providing testing accommodations and general assistance as needed. Answer inquiries and provide information and referrals. Assist with scheduling and facilitating accommodated testing as needed.
4. Administer and proctor a variety of academic, placement, and certification tests for the college, including remote proctoring, while maintaining test security of all testing materials and software. Handle results in a confidential manner. Maintain testing documentation and materials, and complete data entry as per Testing Center procedures. Proctoring duties may take place at any Testing Services location or District 525 high school. Under the direction of Manager, create, maintain, document, and report inventory for assigned testing center(s) for all testing materials, units, and equipment on a scheduled basis. Organize and assist with ordering materials for assigned center(s). Assist testers with use of testing materials and equipment.
5. Serve as operational point of contact for external testing partners at assigned testing center(s). At the direction of Manager or Specialists, update test vendor site hours to mirror JJC (un)scheduled closures, add/ remove staff within test vendor software, submit test vendor irregularity reports, and assist with general test vendor site maintenance and testing accommodations.
6. Complete data entry as per Testing Services' procedures. Assist with manual entry and batch uploading of testing scores including but not limited to placement and admissions testing to facilitate student registration. Maintain student records and correct errors within various software platforms to ensure accurate testing data and continuous quality assurance within College ERP.
7. Acquire and maintain all appropriate proctor and vendor annual certifications and/ or credentials to administer the high volume and wide variety of exams that are offered through this department. Remain compliant under the NCTA professional standards and guidelines.
8. Undergo a robust and ongoing proctor training to proficiently administer a variety of testing platforms. This includes test administration, technical troubleshooting, documentation of irregularities, result reporting, and adherence to all associated mandates, policies, and procedures.
9. Troubleshoot testing issues for JJC staff, faculty, students, and community testers. Work collaboratively with IT to address technical concerns. Serve as first point of contact to work with IT and Manager to maintain/ update testing software/ equipment at assigned testing center(s) and keep abreast of technical developments relating to the testing operations.
10. Prepare and organize various reports, survey results, scheduling data, records, and files for assigned testing center(s) to inform Manager of testing changes and scheduling needs.
11. Assist with professional development and training of new/ existing staff to ensure test administration consistency and compliance with National College Testing Association best practices.
12. Provide Testing Services receptionist assistance when and where necessary.
13. Participate in staff meetings, in-services, and trainings as may be required.
14. Perform related duties as assigned.

MINIMUM QUALIFICATIONS
1. High school diploma or equivalent.
2. One year (1) of technical office support, operations, administrative support, leadership and/ or training experience.
3. One (1) year of related testing/ monitoring experience.
4. Strong computer and Internet skills. Working knowledge of current office practices, office technology, and procedures.
5. Attentiveness to detail, ability to enter data accurately, strong organizational skills, initiative, and multitasking ability.
6. Ability to handle sensitive information with professionalism, discretion, and impartiality.
7. Strong verbal and written communication skills, customer service skills, and ability and willingness to work cooperatively with a diverse population.
8. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
9. Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

PREFERRED QUALIFICATIONS
1. Associate's degree.
2. Two 2(years) of experience working in a community college environment, specifically within testing and/or disability service areas.
3. Working knowledge of assistive technology. Experience with college student databases or Enterprise Planning Systems (ERP).
4. Proficient computer and Internet skills.
5. English and Spanish verbal and written communication proficiency.
6. Demonstrated multicultural competence

PHYSICAL DEMANDS
1. Normal office physical demands.
2. Ability to travel between campus locations and to community events.
3. Ability to remain calm and organized when testing traffic increases.

WORKING CONDITIONS
1. Duties are performed indoors in the usual office or school environment.

WORK SCHEDULE:
Testing Services hours are as follows:
* Monday - Thursday: 8:00 a.m.-8:00 p.m.
* Friday: 8:00 a.m.-4:30 p.m.
* Saturday: 8:00 a.m.-12:00 p.m. (Closed on Fridays and Saturdays during the summer)
* Hours subject to change during summer, spring break, and during peak enrollment periods.

On Mondays through Thursdays this will be a mid-shift position.

A cover letter is required when applying for this position.

BENEFITS
Click on the link for information about JJC's Benefits: Technical Office Support Staff Council (TOSSC)-AFT Local 604

Full Time/Part Time:

Union (If Applicable):

Scheduled Hours: