Senior Catering Manager
 HEI Hotels & Resorts | |
life insurance, vision insurance, 401(k)
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 United States, Georgia, Atlanta | |
 Sep 09, 2025 | |
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About Us Discover our transformed hotel in Atlanta, GA. From the vibrant decor to the personalized service, you're sure to love your stay at The Westin Atlanta Perimeter North. Just moments from our Perimeter Center, Atlanta, hotel, you'll find destinations like Sandy Springs Performing Arts Center and Concourse at Landmark Center. Following your time in the city, retire to the holistic warmth of our hotel rooms and suites, with pillowtop mattresses, flat-panel TVs and inspiring views. If your day has been particularly stressful, reserve an appointment for a relaxing spa treatment from one of our expert technicians in the serenity of your accommodation. During downtime, take a refreshing lap in our outdoor pool or get in a workout at our 24-hour fitness center. Our 17 versatile event venues are also perfect for corporate events and social gatherings of all shapes and sizes. Whether traveling to town for business or leisure, The Westin Atlanta Perimeter North offers everything you need for a successful Southern stay.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! Overview Supervise the daily operations of the Catering area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures. Position is responsible for the daily operations of the Catering area. Recommend procedural changes. May be involved in the budgeting process and monitoring of daily revenues and payroll expenses.Essential Duties and Responsibilities *Clear understanding of both monthly forecasting and the annual budget process. Understanding of pace and productivity. *Strong yield management skills with an understanding of optimizing the catering mix of business and the use of historical data. *Experience evaluating every catering business opportunity to maximize revenue and profitability while achieving customer expectations. *Maintain or exceed budgeted sales and profits in all catering areas. *Assist in the development and implementation of effective marketing plans for generating catering revenues. *Participate in the research of the competition's products, services and pricing and use it to develop strategic business plans. *Optimize room rental charges. *Experience selling to a variety of market segments. *Consistently book repeat business by having a track record of long-term client relationships. *Actively participate in industry related organizations (NACE, MPI). *Thorough knowledge of sales techniques including strong closing skills and negotiation skills. *Comfortable with hotel site inspections and client presentations. *Participate in trade shows and sales blitzes. *Track record of strong prospecting efforts. *Actively participate in community/civic activities to maintain awareness within community and to create booking opportunities. *Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus. *Work closely with banquet department on operations and event execution. Ability to quickly evaluate alternatives and decide on a plan of action. *Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Catering Sales Department. *Experience providing Audio Visual equipment and operating Audio Visual as a profit center. *Excellent knowledge of computers, specifically Delphi, Word, and Excel. *Ability to work with outside vendors to ensure client satisfaction for all events and groups. *Comply with attendance rules and be available to work on a regular basis. *Perform any other job-related duties as assigned. Qualifications and Skills Education and Experience *3+ years in Catering Sales required. *Must have experience at a similar size and quality hotel. *High School Diploma required; Bachelor's Degree preferred. Knowledge, Skills and Abilities Previous ethnic wedding experience Prior Marriott experience preferred *Effective verbal and written communication skills. *Ability to adapt communication style to suit different audiences. *Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. *Advanced knowledge of sales skills, revenue management, training, and motivation of peers. *Advanced knowledge of hotel features, benefits, and competing hotels within the market. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. *Able to set priorities, plan, organize, and delegate. *Written communication skills to be concise, well organized, complete and clear. *Ability to work effectively under time constraints and deadlines. *Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? YesBenefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. | |