Credit and Collection Manager - PlayCore Southern Fulfillment Center

Summary

We are seeking a strategic and detail-oriented Credit and Collections Manager to lead our credit risk assessment and collections operations. This role is pivotal in maintaining healthy cash flow, minimizing bad debt, and fostering strong customer relationships through effective credit management practices.

Essential Duties and Responsibilities

Credit Management

• Develop and implement credit policies and procedures to assess customer creditworthiness.
• Review and approve credit applications, set credit limits, and monitor ongoing risk.
• Collaborate with sales and customer service teams to balance risk and revenue.

Collections Oversight

• Lead the collections team to ensure timely recovery of outstanding receivables.
• Design and execute collection strategies for delinquent accounts.
• Negotiate payment plans and settlements with customers when necessary.

Reporting & Analysis

• Prepare regular reports on aging accounts, DSO (Days Sales Outstanding), and collection performance.
• Analyze trends in payment behavior and recommend process improvements.
• Monitor KPIs and ensure compliance with internal and external audit requirements.

Team Leadership

• Supervise, train, and mentor credit and collections staff.
• Set performance goals and conduct regular evaluations.
• Foster a culture of accountability and continuous improvement.

Systems & Compliance

• Maintain and optimize ERP and credit management systems.
• Ensure adherence to company policies, legal regulations, and industry standards.

Qualifications

• 5+ years of experience in credit and collections, with at least 2 years in a managerial role.
• Experience in manufacturing and/or construction operations
• Strong understanding of financial statements, credit scoring models, and collection laws.
• Excellent communication, negotiation, and leadership skills.
• Proficiency in ERP systems and Microsoft Office Suite.

Travel

Occasional travel will be required.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Reasoning Ability

Must have the ability to define problems, collect data, establish facts, and draw valid conclusions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will frequently walk and sit.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually quiet, except in the manufacturing environment where PPE may be required.

PlayCore and its family of brands considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.