Payment Solutions Specialist

Join Summit Credit Union as a Payment Solutions Specialist!

Are you passionate about helping people and making a difference in their financial lives? Summit Credit Union is looking for a Payment Solutions Specialist who thrives on serving members and creating positive experiences every day!

Why Summit?

At Summit, we believe in "people helping people." Our team connects, inspires, and acts to make managing money easier, more effective, and even fun for our members. If you're ready to be part of a workplace that values collaboration, inclusion, and member service, this is the place for you!

What You'll Do:

• Support members by managing delinquent accounts with empathy and professionalism.
• Uncover the causes of delinquency and help members get back on track.
• Educate members about financial options and refer them to helpful programs and services.
• Ensure compliance and accuracy in all collection processes.
• Work independently while projecting a positive image as a representative of Summit Credit Union.

What We're Looking For:

• High school diploma or equivalent; post-secondary business coursework preferred.
• 2+ years' experience in collections or a financial industry call center.
• Ability to obtain a Nationwide Mortgage Licensing System (NMLS) number.
• Strong communication, problem-solving, and interpersonal skills.
• Knowledge of consumer collections, compliance, and Microsoft Office Suite.

Benefits:

• Competitive pay and comprehensive benefits package
• Opportunities for professional growth and development
• Inclusive, diverse, and supportive workplace culture
• Generous paid time off, including paid volunteer time
• Student loan payback
• Commitment to Equal Employment Opportunity and embracing diversity

Ready to Make a Difference?

If you're driven by a passion for serving others and want to help our members achieve financial success, apply today to join Summit Credit Union as a Payment Solutions Specialist!

Team Player - Works well as a member of a group
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Dedicated - Devoted to a task or purpose with loyalty or integrity

Self-Starter - Inspired to perform without outside help
Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
Job Security - Inspired to perform well by the knowledge that your job is safe
Goal Completion - Inspired to perform well by the completion of tasks
Financial - Inspired to perform well by monetary reimbursement
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Skills