Director, Legal Operations

Join Clarivate's global legal team as our Director, Legal Operations, a high-impact role focused on transforming the way our legal, risk and compliance function operates. This position is central to optimizing processes, enhancing operational efficiency, and driving strategic initiatives that support our broader business objectives. You'll lead the development and execution of a forward-thinking operational strategy that aligns with Clarivate's corporate goals, while delivering actionable insights through performance metrics and analysis to improve decision-making and outcomes. As a key partner to the general counsel, you'll collaborate across legal, finance, technology, and other teams to streamline workflows, elevate service delivery, and foster a culture of innovation and continuous improvement. We're seeking a strategic thinker and operational leader who thrives in a fast-paced, global environment and is passionate about turning legal operations into a true business enabler.

About You - experience, education, skills, and accomplishments...

• Bachelor's Degree or equivalent
• 10+ Years of professional experience in business process consulting, legal operations, or a related field
• Experience with legal technology platforms and tools, including contract lifecycle management systems (Conga and Ironclad), eBilling and vendor systems (Legaltracker and Coupa), document management, e-discovery, records management, and outside counsel management
• Experience in developing and implementing legal policies and procedures to ensure compliance and mitigate risk
• Experience in strategic planning, organization design/development, and project management methodologies or proficiency in process mapping and improvement methodologies (e.g., Lean, Six Sigma)
• experience in, and business operations preferred.
• Experience with law firm billing and pricing; understanding of law firm billing practices and pricing models
• Strong financial acumen and experience managing budgets, tracking expenses, and analyzing financial reports
• Strong leadership and management skills; ability to lead and motivate a cross-functional team, manage projects, and drive change
• Excellent communication and interpersonal skills; ability to communicate effectively with stakeholders at all levels, both internally and externally
• Top notch critical thinking and analytical skills; can break down complex problems into discrete digestible pieces and drive effective solutions
• Strong organizational and prioritization skills; ability to manage multiple priorities, meet deadlines, and work effectively under pressure
• Experience in leading transformational initiatives in complex and dynamic environments preferred.
• Prior experience in a legal or corporate environment

It would be great if you also had...

• Certification in process improvement methodologies (i.e., Lean Six Sigma)

What will you be doing in this role?...

• Partner with the General Counsel to develop and implement strategic business operations plans that align with corporate objectives and drive operational efficiency across the organization.
• Drive strong alignment and collaboration within the legal department and with key stakeholders across departments
• Own legal processes, assessing efficiency and effectiveness. Collaborate with the LRC team to identify opportunities for process improvement and implement best practice
• Oversee the ongoing evaluation, development and integration of legal technology platforms, tools, and systems to improve efficiency and effectiveness
• Design, establish, and drive processes and practices to improve the day-to-day efficiency and effectiveness of the LRC team and optimize spend
• Manage strategic projects, ensuring they are completed on time and within budget, and keep the General Counsel informed of progress
• Manage the legal department's budget, track expenses, and analyze financial reports to ensure efficient resource allocation
• Manage relationships with outside counsel and vendors, including negotiating rates, onboarding and ensuring adherence to established guidelines
• Drive employee engagement and culture development across the LRC organization by establishing a change management practice that improves communication, offers skill development opportunities, and highlights the valuable work of individuals who are exemplifying the mission and advancing the vision of the organization
• Develop and implement legal policies and procedures to ensure compliance and mitigate risk

About the Team

The role will be an integral part of our Legal, Risk & Compliance (LRC) team. The LRC team is made up approximately of 75 legal, risk & compliance professionals globally. We operate as strategic business partners to many key stakeholders across the business.

Hours of Work

This is a full-time, hybrid position working out of one of our US office locations

Ability to be flexible with working hours across regions and time zones worldwide

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At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.