New

Help Desk Representative

TEKsystems
$18.50 / hr
life insurance, sick time, 401(k), retirement plan

Sep 13, 2025
Job Overview: We are seeking a motivated and tech-savvy Customer Service Technical Support professional to join a dynamic support center team. This role is ideal for individuals who enjoy solving problems, helping customers, and working in a collaborative environment. Key Responsibilities: * Provide first-call resolution technical support via phone and email. * Troubleshoot software functionality, connectivity, and product failures. * Deliver professional, high-quality customer service. * Participate in product testing and rollout of updates. * Document all customer interactions accurately in CRM systems. * Collaborate with team members to share knowledge and resolve complex issues. Required Skills & Qualifications: * Minimum 1 year of customer service experience (call center preferred). * Basic technical aptitude (e.g., help desk experience, ability to build computers). * Strong verbal and written communication skills. * Comfortable navigating Windows OS and troubleshooting applications. * High School Diploma or equivalent. Preferred Skills: * Experience using command prompts. * Ability to explain technical processes in simple terms. Training Schedule: * Monday-Friday, 8:00 AM - 4:30 PM (30-minute lunch). * Some overtime may be required. * Permanent hires must be flexible with shift changes (support center operates Monday-Sunday). Work Environment: * 100% remote (must have reliable internet and a quiet workspace). * Preference for candidates based in Illinois. Growth & Career Path: * Opportunity to convert to full-time around the 6-month mark. * Full-time employees typically start at ~$52K/year + benefits. * Advancement opportunities across technical support, sales, leadership, QA, and more. * Comprehensive benefits package including health, dental, vision, 401K, PTO, and bonuses. Pay and Benefits The pay range for this position is $18.50 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 26, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.