Remote

Account Manager - Specialty Coffee

Chobani
parental leave, paid time off, tuition reimbursement, 401(k)
United States, New York, New York
200 Lafayette Street (Show on map)
Sep 18, 2025
Summary At La Colombe we believe that being a good coffee partner means more than just offering a great cup of coffee! The Wholesale Team continually supports the city's most dedicated chefs, restaurateurs, cafes, offices and hotels to ensure they can offer consistent, high quality coffee programs. The Account Manager plays a crucial role in this mission, offering day-to-day support in a variety of ways to their clients. They proactively own a portfolio of new and legacy clients, developing positive relationships, to help the market achieve an outstanding customer experience. Account Managers share their passion for coffee and hospitality when they train and educate client's staff on a routine basis in line with specialty coffee techniques. They visit clients, providing preventative maintenance and quality control on a regular cadence. The Account Manager will display perseverance under pressure, eagerness to undertake difficult tasks, and operate with a sense of urgency. At La Colombe, we believe no task is too small, and the Account Manager should embody this in all client interactions. Eligible candidates must be located in the New York City area. Responsibilities Retention & Relationship Building* Respond to client inquiries and internal requests by identifying client concerns, researching issues and troubleshooting, working with appropriate departments to develop a resolution, and communicating an action plan to client and appropriate personnel promptly Anticipate and proactively take charge of difficult situations to deliver industry leading customer service at every stage in the customer experience by providing thorough, reliable, and timely solutions in line with La Colombe's resources Implement strategy to grow business of the assigned client list by introducing new products, improvements in quality, and marketing efforts Support key clients and potential new client events in your local market. All event requests should be discussed with the Market Sales Manager and Regional Sales Director to determine our level of participation Establish relationships with chefs, managers, and hospitality staff to develop your network Use data resources to monitor and track potential churned accounts Communicate in a kind and professional manner during every interaction with clients Actively work to become the first point of contact for clients Make sure all Grand Accounts have the proper La Colombe Coffee branding in their coffee stations Training, Education & Quality Control Assist with onboarding of new clients by providing comprehensive in person hands-on training, product presentations, and continuing education for groups of all sizes Train baristas, service staff, and management on brewing techniques, extraction theory, hospitality professionalism, and equipment troubleshooting Participate in coffee cuppings with your local team on a regular cadence to ensure quality standards are consistently maintained Regular visits to our wholesale partners in accordance with the Account Touch Metric to assess coffee quality, equipment needs and make recommendations for improvement where necessary Log all routine and emergency client communication and visits into the CRM system, providing information on updated contacts, follow ups required from visit, product quality and customer interactions Email a recap of visits to leadership at Grand Accounts. The email should highlight the current state of the coffee program and recommend any action to improve the coffee program Maintain inventory of emergency coffee and key equipment parts for routine maintenance at local market lab or office Utilize training QR codes to make sure properties in your book of business have access to them on their machines Technical Support Assist technicians and sales team with installations and minor technical service requests Build relationships with each of your accounts so you can be the point person for any approved equipment upgrades or equipment swaps with existing customers. Equipment swaps should always be completed with La Colombe or Third-party technician Conduct routine visits of clients to calibrate coffee, set recipes and perform preventative maintenance on coffee equipment Troubleshooting larger equipment issues, liaising between La Colombe's technical service team and client to ensure timely and effective servicing of coffee equipment Small parts ordering, delivery and installation Requirements Requirements: Passionate about coffee and hospitality Professional communication skills, both verbal and written Enjoys interacting with clients and building relationships Eagerness to grow as a coffee professional. Ability to give and take critical feedback to grow Occasionally work non-traditional hours and weekends Ability to lift, move, and/or carry coffee equipment up to 30 - 40lbs Ability to stand, bend, reach, and twist Ability to travel locally (50 miles) and regionally (50+ miles), (70%, 30%, respectively) Client facing role approximately 90% of the time. Ability to travel for 2 consecutive nights once or twice per month Valid driver's license Preferred Qualifications: 2 years' experience in the hospitality, foodservice, or specialty coffee industry Proven track record of success in your professional career Strong interpersonal skills; ability to interact with all levels of internal and external contacts Must be a self-starter, a quick learner, and will have the ability to efficiently manage various high-priority responsibilities while keeping management informed Fine dining, specialty coffee, or 4-star hotel experience Experience using sales tools (Salesforce, Hubspot, etc.) Experience with Microsoft (Excel, Word, PowerPoint) Problem-solving, technical acumen, and desire to learn About Us Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 byHamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers - Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at cafes nationwide, as well as Ready to Drink (RTD) coffee beverages at retail. In 2025, Chobani acquired Daily Harvest, a modern brand offering consumers nutritious, delicious and convenient ready-to-make meals. Chobani uses food as a force for good in the world - putting humanity first in everything it does. The company's philanthropic efforts prioritize giving back to its communities and beyond. Chobani manufactures its products inNew York,Idaho,MichiganandAustralia, and its products are available throughoutNorth Americaand distributed inAustraliaand other select markets. For more information, please visitwww.chobani.com or follow us on Facebook, Twitter, Instagram and LinkedIn. Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws. Chobani provides a comprehensive benefits package, including medical, dental, vision coverage, disability insurance, health savings account, flexible spending accounts, and tuition reimbursement. To help save for the future, all employees are eligible for a 401k match of 100% on up to 5% of eligible pay. To support growing families, we provide fertility and childcare assistance, and 12 weeks of parental leave at full pay after six months of continuous employment. In addition, we provide wellness resources which include an employee assistance program, fitness discounts, a wellness reimbursement, on-site gym access (certain locations) and a monthly wellness newsletter to connect you with resources and timely information. We offer various types of paid time of including: 120 hours of paid time off, 11 holidays, paid volunteer time off and military service leave. Compensation Range: $63,000.00-$80,000.00, plus bonus.