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Student Business Services Specialist

University of the Pacific

United States, California, Stockton

3601 Pacific Avenue (Show on map)

Sep 19, 2025

Posting Details

Position Information

Job Title	Student Business Services Specialist
Union Level
Department	Student Business Services-STK
Campus	Stockton
Posting Number	201304167P
Full or Part Time	Full Time
Number of Months	12
Work Schedule
Position End Date
Open Date	09/18/2025
Close Date
Open Until Filled	Yes
Special Instructions to Applicants	For Applicants Seeking Job Opportunities within the University Internal: Internal applicants will be considered within the first five (5) business days of the posting period. External: External applicants will be considered on the sixth (6) business day of the posting period.
Sponsorship	This position is not eligible for a visa sponsorship now or in the future.

Position Summary Information

Primary Purpose	The Student Business Services Specialist is responsible for providing outstanding service in a fast-paced, dynamic, compliance-driven environment to a diverse community of University stakeholders (three campuses) in regards to all aspects of student business services. Provides cashiering services to stakeholders, and ensures financial reporting accuracy in all transactions. Provides counseling and advising to students and families regarding finances, procedures, and financing options for the purpose of retention and recruitment on all three campuses. Reviews, maintains, and processes fiscal/accounting records and transactions related to student accounting records, tuition receivables, and accounts receivable for all three campuses.
Essential Functions	Provides customer assistance on a variety of topics related to student services including but not limited to student account audits to students, parents, faculty, staff, and community members, three campuses. Performs analysis that directly affects receivable balances such as tuition and fee billing, housing, registration, financial aid awards, exemptions, waivers, payments, and refunds for accuracy and compliance with University policy and federal regulations, three campuses. Analyzes past due reports within compliance to ensure that any outstanding receivables are collected for the University. Collaborates with Student Loans to ensure that past due balances are accurately received. Audits, analyzes, and invoices sponsored students within compliance to ensure that receivables are accurately reported on student's account, three campuses. Conducts assessment of student needs and proactively engages students in conversation and financial planning related to their college experience; facilitates set up of payment plans for current student accounts. Monitors account balances and ensures accurate and timely processing of withdrawal calculations so that internal policies and procedures are met as well as compliant to all Financial Aid regulatory requirements, three campuses. Negotiates resolutions to outstanding student account balances and financial clearance, three campuses. Assesses late fees, adds restriction holds and notices to students' accounts as needed. Collaborates with various departments on campus to ensure an efficient process as it pertains to tuition and fees regarding special academic programs. Guides end users with the University's online self-service tools including the internet billing and payment software system, three campuses. Prepares and audits student payment plans and financial acceptance of the plans for accuracy and compliance with University policy. Prepares financial and statistical worksheets, forms, letters, and reports, three campuses. Maintains and improves knowledge of federal and state regulations and financial aid programs through attendance at workshops, conferences and keeping abreast of industry trends. Documents processes and procedures for financial activities, three campuses. Assists with researching, developing, and implementing new and changing business processes. Participates in project planning and rollout. Processes external and internal scholarships, three campuses. Insures funds are deposited timely to the bank; applied accurately and timely to the student account; reconciles general ledger account monthly, end of term, and year-end to ensure accurate posting and financial reporting. Independently performs analysis on moderately complex financial services such as researching discrepancies, internal control implications, and compliance with internal and external policies. Prepares analysis and summaries. Monitors account balances and ensures accurate and timely processing of withdrawal calculations in relation to Title IV funds so that internal policies and procedures are met as well as compliant with all financial aid regulatory requirements. Manages and evaluates technology to ensure that all stakeholders receive accurate information pertaining to accounts receivables, procedures, processes within compliance. Assist our One-Stop Shop as needed. Assists University Deposit Services as needed. Cross-trains within Student Business Services Department to ensure that all procedures and processes are followed within compliance to minimize risk for the University. Responsible for accurately scanning, managing, and maintaining all documents in electronic files. Represents Student Business Services Department on University Committees as needed. Assist the University Deposit Services as follows: Manage student account payment processing, including but not limited to accepting and recording tuition, fees, housing deposits, and other charges. Assist with check scanning, miscellaneous deposits, wire transfers, handling returned checks, and processing chargebacks. Ensure all student account transactions are processed accurately, securely, and in compliance with university policies and banking regulations. Maintain detailed financial records, reconcile deposits, and promptly address discrepancies. Provide courteous and knowledgeable assistance to students, families, and campus departments regarding payment options, due dates, and account inquiries. Performs other duties as assigned or requested. University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty and staff.
Minimum Qualifications	High School Diploma or GED. Two (2) years of related work experience.
Preferred Qualifications	Bachelor's Degree in Accounting, Business Administration or related field or equivalent combination of experience, training and education. Banner experience preferred. Higher education administration (Cashier, Student Accounts, Financial Aid or Registrar) experience preferred; or equivalent combination of experience, training, and education. Excellent problem solving, analytical, reconciliation and critical thinking skills. Attention to detail. Able to apply working knowledge of financial processes, policies and procedures to a wide variety of situations. Ability to utilize, understand, and analyze the use of a wide variety of enterprise and personal computer applications. Able to approach all constituents in an open, friendly manner with an attitude of customer service, cooperation or collaboration as required by the circumstances. Exercises sound judgment especially in handling inquiries from students, parents and other campus community members. Capable of handling multiple projects simultaneously with frequent interruptions. Experience with the billing and collection of student receivables. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience or commitment to advancing principles of equity and inclusion in a workplace environment. Ability to engage and integrate culturally responsive research and practices into their work.
Physical Requirements	The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Occasional standing, walking, climbing stairs, bending, stooping and reaching. Occasional lifting up to 35 pounds. Work Environment/Work Week/Travel: Work is performed primarily in a standard office environment. Work performed during standard business hours, overtime may be necessary based on business needs.
Hiring Range	$23.00 - $25.00 per hour. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate's qualifications, internal equity, as well as market and organizational considerations when extending an offer.
Background Check Statement	All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening. AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.
Anti-Discrimination/EEO Policy Statement	University of the Pacific is an equal opportunity employer dedicated to workforce diversity across backgrounds, experiences, and viewpoints. Pacific does not unlawfully discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability, or other legally protected characteristics or combination of such characteristics. While we strive to attract a broad and representative pool of candidates, all hiring decisions are made based on merit, selecting the most qualified individual for each position.