Engineer - Epic Client Systems Administration

This is a Remote position within the state of Arizona

Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let's go beyond expectations and transform healthcare together. HonorHealth is one of Arizona's largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com.

Job Summary
Under the direction of the IT manager, the Epic Client Systems Administrator (ECSA) handles all daily operations of the Epic application system components. Manages service desk tickets as well as work requests for the support of Epic application infrastructure. Ensure that the health of the Epic Infrastructure is properly maintained through the following activities: troubleshooting system issues; upgrades and patches for system stability; tuning for system performance and properly configuring different components of the Epic Infrastructure. In addition, the Epic Client System Administrator will provide guidance, mentoring, training and participate in an on-call rotation that includes facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment.

• Participates in the deployment, configuration, maintenance, and troubleshooting of EMR infrastructure:
  Mentors and responds to requests for level I and II incident support. Manages tickets for incidents and requests. Performs proactive Epic application infrastructure problem detection, validates application functionality, and develops training materials for customers and staff.
  Documents & submits new content to the knowledgebase, maintains team wiki, creates process maps, develops new framework & processes around problem management.
  Coaches and trains other teams that are less experienced, performs quality assurance on incidents and requests to identify coaching opportunities.
  Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers. Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
• Training (lead by senior peer or self-guided) and completing Epic certifications
• Performs other duties as assigned.

Education
Associate's Degree or 2 years' work related experience Computer Science, Information Systems or a related discipline. Required

Experience
1 year Experience with Microsoft Windows Required