Collection Specialist

Springfield Clinic

United States, Illinois, Springfield

3201 Robbins Road (Show on map)

Sep 27, 2025

The Collection Specialist is responsible for analyzing and reconciling monthly results from the Clinic's collection agencies in a timely manner, reporting to management on listed and returned accounts, and addressing collection agency billing inquiries. Responsible for serving as a resource to other Patient Accounting staff regarding collection accounts and related issues.

Job Relationships

Reports to the Billing Relations Supervisor

Principal Responsibilities

Address collection agency inquiries within three-five (3-5)- days of notification.

Post all provider directed adjustments to Bad Debt reports.

Reconcile assignments for all legal action.

Represent Springfield Clinic in all litigation cases seeking court judgments.

Work closely with Manager on all settlement considerations.

Prepare HPSA for Accounting Department on a quarterly basis.

Address all bankruptcies and deceased notifications from agencies to the proper staff.

Responsible for adhering to Patient Accounting billing policies and guidelines.

Comply with the Springfield Clinic incident reporting policy and procedures.

Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.

Provide excellent customer service and adhere to SC Way customer service philosophy.

Perform other job duties as assigned.

Education/Experience

High School graduate or GED required.

Two to three (2-3) years data entry experience preferred.

Two to three (2-3) years experience in medical billing preferred.

Knowledge, Skills and Abilities

Good listening skills required.

Strong knowledge of insurance billing preferred.

Ability to multi-task and prioritize workload on a daily basis.

Proficient with the Clinic's practice management system (IDX), electronic health record (Allscripts) and Microsoft Office Suite.

Working Environment

Normal office environment.

PHI/Privacy Level

HIPAA1