The Town of Knightdale is seeking two experienced Human Resources professionals to join our growing team as Human Resources Technicians. In this role you’ll focus on recruitment, hiring, onboarding, and benefits administration, using NeoGov to connect with top talent. You'll also support a variety of other HR functions, contributing to the smooth operation of the department. You’ll work directly with employees, hiring managers, and prospective employees, demonstrating our core values of accountability, respect, and customer service. Outstanding communication skills, sound judgment, and strict confidentiality are essential. Our Human Resources team enjoys working in a brand-new, bright office space next to Knightdale Station Park, a beautiful backdrop for the meaningful work we do every day. We invite your application to join an HR team that's making a difference.
PURPOSE OF CLASS: Under general supervision, performs a variety of administrative, paraprofessional, and clerical responsibilities in support of the personnel program in areas such as records maintenance and recruitment and selection support; performs related work as required. This position is classified as non-exempt and is subject to the Fair Labor Standards Act overtime regulations.
ESSENTIAL FUNCTIONS:- Courteously interacts with citizens, elected officials, and staff responding to all requests in a timely manner.
- Greets visitors to the Human Resources Department.
- Answers telephone and receives and screens departmental mail.
- Notarizes documents upon request.
- Provides administrative support including filing, photocopying, faxing, scanning, creating documents and files, and generating correspondence.
- Maintains confidential personnel records.
- Prepares personnel transaction forms to record salary changes and similar transactions.
- Assists in preparation of the annual budget request for the Human Resources Department.
- Assists in developing goals, objectives, and performance measures for the Human Resources departmental plan and tracks data as assigned.
- Orders and maintains supplies, creates purchase requisitions, and submits pcard receipts timely.
- Assists with annual insurance open enrollment and benefit administration.
- Provides materials to HR Director for biweekly payroll processing.
- Assists with preparation and administration of new employee orientation by completing schedule-building, document preparation, room preparation, team building, and other related items.
- Plans and sets up employee events such as holiday luncheons, service awards programs, and retirement receptions.
- Purges records as necessary according to retention schedule.
- Assists with information requests.
- Maintains up to date position manual.
PRIMARY TASKS:- Responsible for partnering with Directors on recruitment and hiring process for full-time and limited service positions as directed.
- Generates recruitment materials and posts advertisements with appropriate outlets.
- Assists in interview design and scheduling process.
- Reviews application materials.
- Prepares and photocopies interview documents and assessment tools.
- Guides and participates in interview process.
- Completes reference checks for top candidates.
- Provides conditional offer of employment, administers conditions.
- Coordinates start dates and notifies departments when employees are approved to begin work.
- Attends job fairs, community events, and other recruiting opportunities to attract qualified candidates.
- Assists with employee offboarding and other employment transitions.
- Responsible for volunteer clearance process.
- Assists with maintenance of employee and volunteer rosters.
- Assists with administration of performance evaluation cycle as directed.
- Cross-trains and assists with administrative responsibilities as needed.
- Performs other duties as required.
EQUIPMENT OPERATED: Copy machine, computer with Microsoft Office, label printer, and other assigned equipment.
REPORTING RELATIONSHIP: This position reports to the Human Resources Director.
WORKING CONDITIONS:- Employee is not subjected to adverse environmental conditions.
- Must be able to physically perform the basic life operations functions of fingering, grasping, talking, hearing and repetitive motions.
- Must be able to perform sedentary work occasionally exerting 10 pounds of force.
- Must possess the visual acuity to prepare and analyze figures, perform transcription, operate personal computer and perform extensive reading.
JOB CONTEXT: This position works 40 hours per week during the five-day work week. Weekends and overtime may be necessary to fulfill job duties. The stress level of the job is low to moderate.
QUALIFICATIONS OF CLASS: EDUCATION: Associate degree in business, personnel management, or related field. EXPERIENCE: Administrative support or clerical experience involving public contact required, preferably in a human resources setting. KNOWLEDGE, SKILLS AND ABILITIES: - General knowledge of the organization and local government functions.
- General knowledge of human resources best practices and employment laws.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Ability to establish and maintain an effective office operation.
- Ability to establish and maintain effective working relationships and provide excellent customer service to other employees and the public.
- Ability to learn and apply policies, procedures, and systems.
- Ability to research, analyze, and compile HR data and routine reports.
- Ability to manage multiple deadlines simultaneously.
- Skill in the use of applicant tracking systems, job boards, and other methods of sourcing and tracking candidates.
- Skill in written and verbal communications.
SPECIAL REQUIREMENTS: Notary Public designation preferred.
Please see job description

PI278395930
Please see job description
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