New 
Program Manager, External Operations
 Microsoft | |
 United States, Washington, Redmond | |
 Oct 02, 2025 | |
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OverviewThe Program Manager leads the Vendor Account Coordinator program across multiple regions. This includes ownership of program strategy, execution, and performance measurement, while ensuring compliance with Microsoft's external staff policies and driving cross-functional collaboration. Requiring 4 day work from Office Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond
ResponsibilitiesResponsibilitiesProgram Strategy & ExecutionOwn and evolve the program strategy and roadmap across global regions.Develop and manage the project plan, timelines, and resource allocation.Define and track performance metrics aligned to business outcomes.Operational ExcellenceDrive consistency in sales processes, ticket management, and success KPIs.Identify and implement scalable initiatives to enhance operational efficiency.Conduct regular business reviews to deliver reporting, optimization strategies, and measurable impact.Stakeholder & Vendor ManagementLiaise with suppliers and manage onboarding/offboarding processes.Ensure policy adherence and compliance with Microsoft's external staff guidelines.Collaborate with internal teams to improve client satisfaction and remove blockers.Work closely with organizational leadership and regional sales managers to balance standards with innovation.Team Leadership & CollaborationEstablish cadence for workload management and team bandwidth.Lead cross-functional collaboration across business units and geographies.Align stakeholders and drive consensus on program goals and execution. Culture & ValuesEmbody and promote Microsoft's culture and values. | |