Manager

Job Title: Manager

Location: Mobile Health

Department Name: MH Central Communication

Req #: 0000218171

Status: Salaried

Shift: Day

Pay Range: $74,000.00 - $104,000.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Summary:

The Communications Manager of Mobile Health will ensure the delivery of a world-class, inclusive of all service levels, dispatch center that is quality driven and aligned with RWJBH's strategic and operational plan. This position will lead and implement all 911 assignments as well as emergency and routine transports for the system. The Communications Manager will be responsible for creating and implementing a strategic vision to improve the performance and stability of RWJBH's Communications Center.

The Communications Manager will report directly to the Assistant Vice President of Mobile Health and will foster a collaborative environment within the management team in developing and accessing RWJBH's long-term Mobile Health Strategy. The Communications Manager will provide outstanding and inspiring leadership by being actively involved in all aspects of Mobile Health, developing broad based relationships with RWJBH, the community and other key stakeholders. The Communications Manager will be expected to lead, coach, develop and retain a high-performing management team, all the while emphasizing broad based strategic planning, metric based analysis and program budgeting.

Essential Functions:

• Responsible for assisting the Assistant Vice President and Regional Director's with oversight and management of the ALS/BLS Services/Territories to ensure that RWJBarnabas Health can maximize oversight, communication coverage, scalability and efficiencies for Mobile Health. Responsible for maintaining positive working relationships with all stakeholders as well as developing long term growth and geographic retention strategy.

• Responsible for developing policies and procedures for the communication center which averages approximately 250,000 911 calls a year for operational efficiency and alignment with long term strategies

• Responsible for the oversight, and accuracy of many of the system dispatch ISS interfaces such as the 911 interface phone system, the CAD (Computer Aided Dispatch), Mapping Software, etc.

• Responsible for the Quality Program of the Communication Center to include (call-taking, Pro-QA inputs, etc)

• Responsible for the weekly, monthly, quarterly reporting of data to our contracted towns, facilities, and state authorities.

• Responsible for the Communication Shared Governance Council, participation in the Employee Operations Meetings, and the Medical Advisory Board

Job Qualifications/Education/Training/Certification/Licensure

• Bachelor's degree in Business, Health Care Administration or related field of study preferred
• Active or prior Experience as an EMT, Paramedic, or EMD
• Experience operating/managing a comprehensive 911/transportation Communication Center.
• Communication Accreditation Experience preferred (NAAC or other accreditation body)

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer