What to Expect
Tesla is seeking a Senior Technical Program Manager (Service Programs) to strengthen Service Engineering's capabilities across our global fleet of Energy and Charging products. This role spans support for both sustaining and new programs within the Deployed Product Lifecycle, ensuring Tesla's products remain reliable, compliant, and serviceable worldwide. The TPM will be responsible for orchestrating large-scale programs that require deep technical engagement, resource mobilization, and systemic risk management. They will partner with engineering, operations, and planning teams to build scalable execution frameworks, align dependencies, and deliver measurable outcomes. The ideal candidate brings a strong engineering background, proven program management experience, and the ability to engage technically while delivering scalable processes and solutions.
What You'll Do
- Lead a portfolio of large-scale, multi-region service campaigns from inception to closure, ensuring on-time, first-time-right execution while balancing priorities, resources, and fleet-level risks
- Drive cross-functional alignment with Engineering, Compliance, Policy, Service Ops, Field Service, and Materials to define scope, risks, and rollout strategies
- Build live dashboards and automated reporting pipelines to provide visibility into campaign impact and execution efficiency
- Conduct ROI modeling and cost-benefit analyses (CBA) to evaluate program effectiveness, guide prioritization, and optimize resource allocation
- Establish scalable governance structures, escalation pathways, and lessons-learned frameworks to codify best practices
- Continuously innovate on campaign processes by integrating automation, AI/ML, and global best practices
What You'll Bring
- 6+ years of technical program management or engineering leadership experience in complex, cross-functional environments
- Strong operational rigor: resource allocation, risk identification, dependency management, and execution governance
- Proven experience in process design and continuous improvement, scaling workflows and tools for global teams
- Hands-on data and analysis skills (Excel, SQL, Python, or equivalent) with experience building dashboards and automation
- Proficiency with Jira/Confluence or equivalent program management tools
- Exceptional communication and stakeholder management skills; able to influence without authority, align executives, and drive clarity across diverse teams
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Expected Compensation
$88,000 - $186,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
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