Learning & Development Consultant

Position Overview: The Learning & Development Consultant is responsible for designing, delivering, and managing training programs that support the growth and development of retail field team members. This role ensures that team members have the skills, knowledge, and tools needed to excel in their roles and deliver exceptional guest experiences. By aligning training initiatives with business goals, the Learning & Development Consultant plays a critical role in driving engagement, performance, and career progression in a fast-paced retail environment.

Core Responsibilities:

Role-Based Training Development & Delivery

• Design role-specific training programs that focus on operational excellence, guest service, and leadership development.

• Develop engaging in-person and virtual training sessions to meet the needs of retail field team members to be delivered by store/regional/franchise leadership and New Store Opening teams.

• Support the onboarding of new hires by implementing training plans that accelerate their readiness and integration into their roles.

• Partner with field leadership to ensure consistent training delivery and alignment with operational goals.

• Develop a transparent career progression framework for field roles, outlining potential advancement opportunities within the organization. Collaborate with field leaders to ensure team members understand the skills, experiences, and milestones needed to advance their careers, fostering engagement and long-term retention.

Field / USR Learning & Development Planning

• Collaborate with field, support center leadership, and international & domestic franchise partners to identify training needs and priorities for field teams.

• Develop a long-term learning strategy for field team members and leaders, focusing on building skills for current roles while preparing them for future growth opportunities.

• Develop leadership development initiatives to identify and prepare high-potential team members for advancement opportunities.

• Communicate training schedules, updates, and expectations effectively to field teams and stakeholders.

Continuous Improvement

• Evaluate the effectiveness of training programs using feedback, assessments, and performance data, adjusting as needed.

• Develop scalable training solutions to support business growth, including new store openings, new franchise partnerships, and organizational changes.

• Implement consistent training standards across all locations to ensure alignment and quality.

• Work with business partners to ensure that L&D projects are developed and deployed efficiently, effectively, and within the specified timeframe.

• Leverage industry trends and best practices to continuously improve training programs and delivery methods.

Skills and Qualifications:

Required:

• Bachelor's degree in Human Resources, Training and Development, Education, or related field.

• 5+ years' experience in learning and development, with a focus on quick serve restaurants or retail.

• Excellent communication and facilitation skills to engage team members at all levels.

• Expertise in designing and delivering role-specific training programs for diverse audiences.

• Strong analytical skills to measure training effectiveness and drive continuous improvement.

• Ability to manage multiple training initiatives and adapt to a dynamic business environment.

• This position requires some travel to retail locations and a commitment to empowering field teams through impactful and scalable learning experiences.

Physical Requirements:

The physical requirements for this position include sitting, standing, bending, lifting, and moving intermittently during working hours. These physical requirements must be accomplished with or without reasonable accommodation. The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.