New

Service Desk Technician

TEKsystems
$17.00 - $18.75 / hr
life insurance, sick time, 401(k), retirement plan
United States, Kentucky, Louisville
Oct 08, 2025
Job Title: Service Desk Technician Location: Louisville, KY (On-site) Experience Level: Entry Level Shift: 1st, 2nd, and 3rd shift opportunities available Overview TEKsystems is seeking a Service Desk Technician supporting hardware and software troubleshooting for one of our clients based out of Louisville, Kentucky. This role is ideal for someone who enjoys solving technical problems and is eager to grow within a dynamic organization. Responsibilities * Deliver exceptional customer service by handling inbound support calls and assisting with technical troubleshooting. * Support hardware and service desk operations for field-deployed kiosks. * Serve as a backup operator to maintain system integrity. * Monitor system alerts, error logs, and communication networks; escalate issues per established protocols. * Perform accurate data entry and validation within scheduling systems. * Complete daily operational checklists with precision and timeliness. * Participate in project teams and contribute to assigned initiatives. * Conduct User Acceptance Testing (UAT) for new software releases. * Execute system configuration requests accurately. * Troubleshoot processing errors and escalate when necessary. * Take on additional duties as assigned. Required Skills * Strong problem-solving mindset with a calm, can-do attitude under pressure. * Excellent verbal and written communication skills. * Detail-oriented with the ability to multitask effectively. * Technical aptitude Preferred Qualifications * Associate's or Bachelor's degree in a related field. * Prior experience in help desk, service desk, or customer support roles. * Willingness to learn and take on new responsibilities. Additional Information * Two-step interview process: initial team interview followed by HR. * Long-term potential with a growing organization. * Support needed due to expansion and increased operational demands. Pay and Benefits The pay range for this position is $17.00 - $18.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Louisville,KY. Application Deadline This position is anticipated to close on Oct 21, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.