Customer Quality Engineer, HW

The Quality Engineering team is seeking a passionate and driven Customer Quality Engineer to support Desktop, Workstation, and other PC devices. This entry-level role is ideal for individuals who enjoy hands-on problem solving, debugging software and OS issues, and contributing to product innovation. If you're excited by the idea of using AI-enhanced tools to investigate hardware and software defects-and you're not afraid to pick up a screwdriver-we want to hear from you!

This is a lab-based position located in Morrisville, NC. Onsite presence is required 5 days per week. The target start date will be November 2025 - January 2026.

Key Responsibilities:

• Conduct failure analysis of customer-reported product defects using AI-enhanced diagnostic tools.
• Collaborate with product owners and cross-functional teams to resolve technical issues.
• Drive continuous improvement and innovation in future product designs, with a focus on AI integration.
• Perform onsite customer investigations to understand and resolve complex issues.
• Troubleshoot and resolve software image compatibility and deployment challenges, including:
• Windows OS
• Applications and drivers
• Firmware and BIOS
• Remote deployment and networking
• System performance and benchmarking

Qualifications:

• Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science or a related technical field.
• Strong analytical and problem-solving skills.
• Familiarity with PC hardware components and software environments.
• Interest in AI technologies and their application in diagnostics and product development.
• Excellent communication and collaboration skills.

Preferred Skills:

• Experience with Windows OS deployment and troubleshooting.
• Basic understanding of BIOS, firmware, and driver interactions.
• Exposure to benchmarking tools and performance analysis.
• Hands-on experience with hardware debugging tools.