Global Order Services Manager - Andover, MA

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Job Summary:

As the Manager of Global Order Services, you have a passion for processes that assist our sales and production teams. You have a "roll up your sleeves" mentality. Your organizational and analytical skills enable you to be a natural problem solver. You can analyze an issue to determine the best course of action and drive it to resolution. You are collaborative and have impeccable follow-through. With your exceptionally strong work ethic, natural curiosity, and enthusiasm, you can help the company scale and grow while our business evolves. You are not afraid to identify what we're doing wrong, so we can fix it, and what we're doing right, so we can improve on it.

Job Responsibilities:

• Manage and develop team members to support business volume
• Ensure that all employees understand business objectives, expectations, and measurement criteria for their respective positions
• Collaborate with peers and others to develop, enhance, and communicate operational processes and procedures in support of corporate objectives
• Review all incoming orders for completeness, accuracy, and compliance with company bookings and revenue recognition guidelines
• Anticipate and identify issues and initiate actions to ensure orders are processed timely and efficiently
• Work with operations and planning to understand and communicate commitments and status to customers
• Lead and assist in special projects as assigned, preparing timely and accurate results
• Contribute ideas and provide reasonable and creative solutions to improve current processes
• Participate in quarter-end by delivering exceptional customer service (internal and external) and ensuring orders are booked/processed within the quarter close deadlines
• Ad-hoc reports, audits, and projects as required

Required Qualifications:

• Typically requires a minimum of 6 years of related experience with 3+ years of experience managing a team and a Bachelor's degree in Business Admin, Supply Chain, Accounting or related field. Would also consider equivalent years of hands-on experience in lieu of a degree.
• Proficient with Oracle and MS Excel
• Strong analytical and problem-solving skills
• Ability to handle and organize multiple time-sensitive projects at once
• Ability to use solid judgment in resolving issues or in making recommendations
• Up to 10% travel may be required

Preferred Qualifications:

• Experience in a public company and in the A&D industry
• Salesforce experience

"This position requires you to access information that is subject to U.S. export regulations. You may only access such information if you are a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. government."

Mercury Systems is a technology company that makes the world a safer, more secure place. We push processing power to the tactical edge, making the latest commercial technologies profoundly more accessible for today's most challenging aerospace and defense missions. From silicon to system scale, Mercury enables customers to accelerate innovation and turn data into decision superiority. Headquartered in Andover, Massachusetts, Mercury employs more than 2,300 people in 24 locations worldwide. To learn more, visit mrcy.com

Our Culture

We are committed to making Mercury a great place to work, no matter where our employees are located. We offer a casual and enjoyable atmosphere that allows employees to learn and grow. We help and care for one another and work as one to achieve results for us and for our customers. We value communication and transparency, and strive to foster two-way dialogue at all levels of the organization. We are committed to lifelong learning, offering comprehensive skills training and tuition reimbursement. Whether you're just starting out on your career journey or you are an experienced professional, it's important to us that you feel recognized and rewarded for your contributions.

To find out more about Why Mercury?, or visit the Mercury Community or find answers to general questions at Mercury FAQs

Mercury Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Mercury Systems is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact the number below for assistance.

(978) 256-1300

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