GCP Conversational Designer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: GCP Conversational Designer

Location(s): Philadelphia, PA

• Bachelor's degree in computer science, Telecommunications, or related field.
• 3+ years of experience designing conversational interfaces or virtual agents, preferably in the telecom domain.
• Hands-on experience with Dialogflow CX, including flow design, fulfillment, and testing.
• Proficiency in Python for developing webhook services and automation scripts.
• Strong understanding of GCP architecture and services relevant to CCAS.
• Experience with webhooks, RESTful APIs, and backend integration patterns.
• Familiarity with telecom systems such as CRM, billing platforms, and IVR.
• Excellent communication and collaboration skills.

• Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization).
• Experience with Speech-to-Text, Text-to-Speech, and Agent Assist.
• Knowledge of telecom-specific challenges such as call routing, number portability, and service provisioning.
• Experience with analytics tools for conversational performance tracking.
• Familiarity with agile methodologies and design thinking. Hands on knowledge using Gen AI, Playbooks & CCAI Insights.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.