Client Success Manager - Corwin

The Corwin Client Success Manager is responsible for building and nurturing long-term relationships with Corwin clients in the K12 education sector, ensuring client satisfaction and delivering outstanding service on all consulting engagements. This role will focus on managing existing accounts and fostering growth by upselling and cross-selling additional services and resources to meet the specific needs of schools and districts. The ideal candidate is a proactive relationship-builder with a strong background in account management and sales, ideally within the education or professional services sector.

This role is crucial for ensuring client retention, expansion of services, and overall territory growth. Client Success Manager (CSM) will work closely with Senior Professional Learning Advisor (SPLA) to provide a seamless client transition from SPLA to CSM.

The candidate will need to be based in the Mid-Atlantic or Southeast region of the US.

Essential Job Functions and Responsibilities

Account Management and Client Success

• Serve as the primary point of contact for assigned K12 clients, managing and strengthening relationships with key collaborators at school districts.
• Understand client needs and goals, advocating for their success and aligning services with their objectives to ensure satisfaction and retention.
• Conduct regular check-ins, updates, and reviews with clients to measure satisfaction, track performance metrics, and identify areas for improvement. Implement the Key Accounts process for any client engaging in a complex Corwin professional learning project.
• Conduct all planning/pre-engagement (PEC) calls for their assigned territory states. Conduct post-engagement conversations after every professional learning engagement and again at the end of a contract term, looking for opportunities to upsell, cross-sell, and extend the life of a partnership with Corwin client.
• Work closely with internal teams, including SPLA and Professional Development Coordinator (PDC), Faculty and Corwin consultants, to provide excellent client service.

Sales and Revenue Growth

• Attain and exceed renewal client sales targets by identifying upselling and cross-selling opportunities within existing accounts for additional services and resources to extend and deepen clients' professional practice.
• Develop and implement Annual Territory Plan, updating quarterly, focusing on growth and expansion of services in the assigned territory. Incorporate market research for specified states and accounts into strategy for Territory Plan.
• Prepare and deliver proposals, contracts, and presentations to clients that effectively communicate the value of additional offerings. Collaborate with Corwin Purchasing Advisor to support application for RFPs from territory states and accounts, as needed.
• Track and report on key performance metrics, forecasting sales targets, and pipeline opportunities for each account.
• Support and sell Corwin Institutes within specified territory, including assistance with marketing strategy, driving registrations from identified accounts, scheduling meetings with clients during Institute. Follow-up with Institutes attendees from specified territory and accounts (renewal/engaged clients) to upsell and cross-sell into new Corwin services and resources.

Consultative Sales

• Act as a consultative advisor for clients, offering guidance on standard processes in professional learning and other relevant education solutions.
• Provide ongoing consultation to clients on product utilization and protocols to ensure that they achieve maximum value from our services, with high likelihood for renewal.
• Collaborate with marketing and product development teams to advise and enhance products and services based on client feedback and evolving needs in the K12 space.

Administrative and Reporting

• Maintain up-to-date records of client interactions, sales activities, and engagement details in MS CRM and other tracking systems.
• Participate in regular 1:1 meetings with manager to discuss and share account status, client satisfaction, and territory performance.
• Participate in training sessions, team meetings, and professional development activities to stay current on industry trends, client needs, and company offerings.

Education, Skills, Experience, and Qualifications

Education

• Bachelor's degree in business, education, sales, marketing, or a related field preferred

Experience

• Minimum of 3-5 years of experience in account management, client success, or sales, preferably within the K12, education, or professional learning sectors.
• Proven track record of meeting or exceeding sales targets, with experience in upselling and cross-selling.

Skills and Qualifications

• Exceptional communication and interpersonal skills, with the ability to build trust and rapport with clients at all organizational levels.
• Strong organizational and project management skills, able to handle multiple accounts and priorities simultaneously.
• In-depth knowledge of the K12 education landscape, including current challenges, trends, and professional learning requirements.
• Ability to work independently as well as collaboratively in a team environment.
• Proficiency in CRM software, Microsoft Office Suite, and virtual communication tools.
• Committed to achieving goals with strong analytical skills to track sales and engagement metrics.

Preferred Qualifications

• Experience with professional learning and development programs for K12 educators.
• Familiarity with curriculum development, educational consulting, or related fields.

If you have a disability and you need any support during the application process, please contact hr.resume@sagepub.com All qualified applicants are encouraged to apply.

Pay Transparency & Benefits Package:

Sage Publishing is committed to being an inclusive employer where all individuals are treated with fairness and respect. Sage is proud to be an equal opportunity workplace and is an affirmative action employer.

Compensation at Sage is influenced by several factors, including but not limited to skill set, nature and level of experience, qualifications, and other relevant considerations. Please note that the compensation details listed in U.S. role postings reflect the base salary only and do not include bonuses or benefits. Your recruiter can share more about the specific salary range and additional aspects of the compensation/benefits package for this position during the hiring process. If your desired salary falls outside of this range, we hope you'll still apply as there may be other positions that better align.

In addition to compensation, Sage offers a highly competitive and comprehensive PPO medical, dental, and vision care benefits package with SAGE covering most of the premium costs. Unique program benefits that support a healthy life, a company-sponsored anniversary trip every 5 years, a 401(k)-matching program of 100% up to 5% of pay, and other significant meaningful benefits. In alignment with our value for education, Sage offers financial support for bachelor's and graduate-level degree programs as well as learning for personal interest.

Sage offers freedom and autonomy in your day-to-day with hybrid or remote work, depending on the role. Join the nearly 2,000 Sage employees worldwide who deliver products and services that serve to fulfill our noble goal of education and dissemination of knowledge globally. We'd love to meet you!

Diversity, Equity, and Inclusion

Sage Publishing is committed to being an inclusive employer where all individuals are treated with fairness and respect, regardless of age, disability, gender identity, marriage and partnership status, pregnancy and parental responsibilities, race, religion and belief, sex, or sexual orientation.

We believe that diversity is a cornerstone of a vibrant culture. We want Sage to be an organization where the most talented staff and high-potential staff are recruited, have the opportunity to grow, and want to work. We strive to achieve a better representation of diverse talent at all levels, including leadership, across our workforce.