Case Manager

Please note that this position is contingent upon the successful award of a contract currently under bid.

Goldbelt Global is a product distribution and logistics company. As such, we provide a complete set of services and training to accompany the sale of all equipment. Goldbelt Global partners with a diverse array of trusted vendors to quickly deliver the products and services needed to fulfill our customers' missions.

Summary:

The Case Manager is responsible for providing direct case work services to clients participating in the Non-Congregate Sheltering (NCS) and Direct Housing (DH) programs. This role ensures that all eligible and licensed-in clients receive individualized support to achieve long-term housing stability following a disaster. The Case Manager develops transition or permanent housing plans, coordinates with recovery partners and agencies, and monitors client progress to ensure program compliance and successful transition out of temporary housing.

Essential Job Functions:

• Conduct client meetings weekly (at least once every 7 days) via phone, virtual platforms, or in-person visits as appropriate.
• Perform in-person site visits when virtual case work is not feasible, when clients are non-responsive, or as directed by the Agency.
• Document all client interactions, including successful and unsuccessful outreach attempts, in the system of record; maintain accurate case notes, call logs, emails, and text communications.
• Track client progress weekly and update case plans accordingly.
• Assist clients in navigating federal, state, and local disaster recovery resources, including financial assistance, housing programs, and community-based support services.
• Coordinate with recovery partners including FEMA, state agencies, Long-Term Recovery Groups (LTRGs), Voluntary Organizations Active in Disaster (VOADs), nonprofits, and other stakeholders.
• Present cases to unmet needs funding roundtables when directed, to secure additional resources for clients.
• Review NCS or DH applications, verify eligibility, and collect Occupancy Agreements in accordance with State and Federal guidance.
• Monitor client compliance with program requirements and Occupancy Agreements; report non-compliance or violations to the Agency for determination and case closure when directed.
• Support client outreach, documentation collection, eligibility reviews, and periodic Occupancy Agreement renewals.
• Ensure all case management activities comply with FEMA data-sharing, privacy, and reporting requirements.
• Maintain a strong understanding of disaster recovery programs, timelines, and policy updates.
• Perform other duties as assigned in support of program operations.

Necessary Skills and Knowledge:

• Knowledge of FEMA Individual Assistance, Direct Housing, and Non-Congregate Sheltering programs.
• Strong understanding of disaster case management principles, including intake, triage, eligibility, and case documentation.
• Excellent interpersonal and communication skills; ability to work with diverse and vulnerable populations with empathy and professionalism.
• Strong organizational and time management skills with the ability to manage multiple cases simultaneously.
• Proficiency in digital case management systems and maintaining detailed, compliant documentation.
• Ability to collaborate effectively with governmental agencies, nonprofits, and community partners.
• Critical thinking and problem-solving skills for identifying barriers and developing actionable solutions for clients.
• High degree of discretion and integrity when handling sensitive client information.

Minimum Qualifications:

• Experience in a similar role.
• Experience in disaster case work or disaster case management, long-term recovery, stakeholder coordination, data reporting, and disaster housing is required.
• Ability to pass a background check.

Preferred Qualifications:

• Bachelor's degree in Social Work, Human Services, Emergency Management, Public Administration, or a related field.

Pay and Benefits

The annual salary range for this position is $60,000 to $70,000.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.