Governance and Data Manager

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

The Governance and Data Manager has responsibility for performance management, business intelligence (BI) and analytics, as well as account technology, driving consistency and alignment to Firm-wide initiatives and account-specific requirements. This role supports and partners with the Account Director and IFM teams to drive data-driven insights, enhancements, efficiencies, and overall continuous improvement

Primary Responsibilities

Performance Management and Business Intelligence

• Meet and exceed client expectations, contract key performance indicators and reporting requirements

• Translate client and account business objectives into actionable items using data and business intelligence to be executed for each service line and across service lines

• Leverage JLL and Block tools to proactively identify and action data driven opportunities and innovations

• Review and action all outstanding SLA gaps and drive innovation and process to maximize resources and results

• Perform a range of analysis to develop and implement dashboards, monitor KPIs, improve analytics, operations and service line delivery

• Partner with and support the operations teams to ensure best practices and consistency is administered through data driven insights

Leadership and Strategic Support

• Regular and proactive reporting to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times

• Support of current account programs and innovative thinking to shift model in positive ways aligned to overall team, account and client goals

• Act as Program Manager for technology, BI, Data, performance initiatives at account level

• Own the administration of account governance

• Assist in the development and implementation of the QBRs and the annual account plan

Operations Management Integration

• Establish relationships with JLL site lead and internal and client business partners to establish trust and credibility

• Support IFM team to ensure site standards, SOW's, compliance, policy and procedures

• Assist in the development and management of annual operating budgets

Data Management and Analytics

• Contribute to data management, data governance

• Support the identification, development, implementation and trending of account initiatives

• Promote and enable the import and export of best practices to and from JLL, and link the account to emerging practices in data modeling

• Devise and promote creative data storytelling and visualization

• Assist with Azara implementation (JLL's BI and data platform)

Technology Leadership

• Responsible for account specific solutions and providing support to the client and account team on the digital platforms being utilized

• Liaison between client technology and the account team, providing guidance and collaboration

• SharePoint, client portal and reporting portal administration and partnership with JLLT in various projects and client initiatives

• Identify opportunities for technology platform enhancements

• Play appropriate role relative to information security compliance for all JLL technology, account and platform implementations

Vendor and Contract Management

• Support the management and trending of all sourcing data management and dashboarding

• Support for custom-built solutions for the account

Required Qualifications

Education & Experience

• BS or equivalent work experience

• 3+ years of relevant experience

Core Competencies

• Strong analytical skills with a track record of identifying opportunities pro-actively and formulating solutions and contingency plans

• Experience in data analysis and business intelligence tools (Power BI), scripting languages (e.g. Power Query M Language, DAX, SQL, Python, Spark, R)

• Program management experience for technology, BI, data, and analytical performance initiatives

• Experience successfully supporting and indirectly influencing teams

• Strong client relationship management skills

Technical Skills

• Knowledge of ETL, data governance principles and industry best practices

• Understanding of core concepts involved in data (data quality, usage) and ability to understand how these concepts impact our business

• Experience with data mining, cleaning, visualization, and programming languages

• Supporting tools (e.g. DAX Studio, ALM Toolkit, SQL Management Studio, Tabular Editor)

Leadership Attributes

• Dedication for continuously learning

• Gritty and resilient with a bias for action

• Listening and consultative skills to understand business needs; be able to interpret requirements identify impacts and analyze problems

• Ability to simplify the complex

• Sound written and oral communication skills, and the capacity to deal with ambiguity and complex problems

• Results driven - the ability to analyze, act, and implement to ensure we achieve desired results

Process Management

• Process management experience or demonstrated skills

• Getting results from ad hoc groups of disparate people is critical as key stakeholders and collaborators are geographically dispersed

Preferred Qualifications

• Advanced certification in business intelligence or data analytics

• Experience in facilities management or corporate real estate operations

• Financial Technology services industry experience or relevant experience

• Project management certification (PMP, Agile, etc.)

• Experience with JLL's technology platforms and systems

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.