New 
Principal Technical Program Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Oct 11, 2025 | |
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OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Chief Architect Office (CAO), an organization within CE&S Global Customer Success (GCS), is the intersection of customer obsession and cross-solution technical expertise. We support MCAPS with technical leadership through strategic programs, initiatives, and forums; engage directly with field, customers, and partners to drive Consumption & Usage, and enhance technical intensity across Microsoft by applying our collective expertise and learnings.CAO provides strategic technical leadership through a variety of programs, initiatives, and forums. We engage directly with field teams and customers to drive consumption and usage, while simultaneously enhancing technical proficiency across Microsoft by leveraging our collective expertise and insights. Team members are expected to be T-shaped critical thinkers with deep understanding and broad knowledge, capable of navigating complexity, driving customer-centric outcomes, and influencing across the organization without formal authority. We are looking for a Principal Technical Program Manager to join our organization who is self-directed learners, positive risk-takers, and skilled at balancing priorities in dynamic environments while empowering others and leading with integrity. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesWork closely with leadership team members and executive-level customer stakeholders to understand customer requirements and identify actions that require follow-up activity.Collaborate across Global Customer Success, engineering, field teams and stakeholders to help gather and prioritize customer requirements, scope engagements, and align resources per executive commitments.Drive status meetings and reporting with stakeholders to ensure appropriate visibility of information required for successful execution of plans is provided.Deliver outcomes to help ensure that Global Customer Success provides the best possible customer experience.Embody our culture and values | |