Manager, Advanced Analytics and Reporting

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Adobe's Customer Solutions (ACS) organization is looking for a Manager, Advanced Analytics and Reporting to lead a team that builds intelligent tools / reports & dashboards, workflows, and ML/AI pipelines driving actionable insights across our Digital Experience business. You will combine technical leadership with people management, guiding a high-performing team that delivers data products to improve adoption, retention, and value realization for our customers.

What You'll Do

• Lead & Develop Teams: Manage and mentor a team of data science engineers and analysts, ensuring a balance of technical depth and business relevance.
• Business Insights & Storytelling: Own reporting and analysis of customer success metrics (renewal, adoption, churn risk). Translate data into compelling narratives and actionable recommendations for executives and cross-functional leaders.
• Data Architecture & Systems: Ensure large datasets are consolidated, cleansed, and integrated across multiple sources to support reliable, enterprise-wide analytics.
• AI/ML Engineering: Oversee the design and deployment of scalable ML/AI workflows, predictive models, and LLM-powered agents to automate insights and deliver next-gen customer intelligence.
• Cross-Functional Partnership: Collaborate with Customer Success, Engineering, Professional Services, and other DX organizations to align data solutions with business priorities.
• Operational Excellence: Drive continuous improvement in analytics processes, governance, and system scalability.

What You'll Need to Succeed

• Bachelor's or graduate degree in Computer Science, Data Science, Business, or related field.
• 8+ years of experience in data science, business intelligence, or data engineering roles.
• 3-5 years of proven people management experience, including hiring, mentoring, and developing diverse technical and analytical teams.
• Experience creating dashboards, reports, and data visualizations for executive audiences (Power BI, Tableau, Adobe Workspace).
• Strong expertise in Python, SQL, Spark, and cloud platforms (Azure, AWS, GCP).
• Proven track record of deploying ML/AI models and building scalable data solutions.
• Excellent communication skills: ability to tell the data story, influence decisions, and partner effectively with senior leaders.
• Knowledge of business processes in SaaS, Customer Success, or customer experience domains.
• Strong organizational and project management skills, with the ability to inspire change and deliver outcomes in dynamic environments.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunityemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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