Program Manager - Hybrid

Are you ready to make a significant impact by driving critical programs within a leading global technology company, partnering with Aquent? We're seeking a highly motivated and detail-oriented Program Manager to orchestrate key initiatives that will directly shape operational excellence and drive business outcomes. This is your chance to independently manage the full lifecycle of programs, implement innovative solutions, and ensure seamless execution across diverse teams, contributing directly to the success and efficiency of high-visibility projects.

**About Our Client**

Join a pioneering force in the technology sector, a company renowned for its innovation and global reach. This organization is dedicated to creating groundbreaking products and services that transform how people connect, work, and live. By fostering a culture of collaboration and continuous improvement, they empower their teams to tackle complex challenges and deliver solutions that impact millions worldwide.

**About the Role**

As a Program Manager, you will be instrumental in ensuring the smooth execution and strategic advancement of critical operational programs. You will be at the heart of coordinating complex activities, maintaining data integrity, and developing essential documentation that underpins the team's success. Your expertise will provide vital insights into project status and team capacity, enabling proactive decision-making and fostering an environment of efficiency and clarity. This role offers a unique opportunity to apply your program management prowess to directly influence operational readiness and contribute to the strategic objectives of a dynamic team.

**What You'll Do:**

* **Program Coordination & Tracking:** Collaborate closely with program leads to meticulously update internal project management tools, ensuring all project details, supporting documentation, and key dates are accurate and current.

* **Readiness & Reporting:** Support team readiness by generating insightful ad-hoc and scheduled reports, providing crucial data on project status and team capacity to inform strategic decisions.

* **Documentation & Standardization:** Draft, format, and maintain essential process documentation, including Standard Operating Procedures (SOPs), utilizing predefined templates to ensure consistency, clarity, and accessibility.

* **Strategic Program Development:** Independently author comprehensive program charters, outlining scope, timelines, objectives, resources, risks, and dependencies for advanced programs. Develop detailed project plans that break down initiatives into discrete phases, identifying risks and constraints.

* **Stakeholder Engagement & Management:** Cultivate trusted relationships with program stakeholders, facilitating effective decision-making and optimizing team roles. Proactively manage and resolve program escalations in close collaboration with stakeholders.

* **Communication & Change Management:** Design and implement predictable program communication plans tailored to various stakeholder groups. Lead change management efforts, developing rollout plans, conducting impact analyses, and monitoring progress to resolve misalignments.

* **Data-Driven Governance:** Independently determine and collect necessary data for program execution and governance. Maintain project trackers and status reports, proactively managing dependencies while upholding values of product excellence, inclusion, and brand trust. Define and drive program governance structures, including mitigation strategies, postmortems, and escalations.

* **Continuous Improvement:** Define program phasing and metrics that drive continuous improvement, establishing regular checkpoints to assess and refine performance. Provide transparency and rationale for program adjustments to ensure optimal outcomes.

**Must-Have Qualifications:**

* 4+ years of dedicated program management experience, OR a minimum of 5 years of combined experience across program management (at least 2 years), training, and customer support.

* High proficiency with widely used productivity and collaboration tools, especially spreadsheet applications for robust data tracking and reporting.

* Demonstrated experience using generative AI tools for content creation, summarization, and analysis.

* Exceptional organizational skills with a keen eye for detail and the ability to effectively manage multiple tasks concurrently.

* Strong written, verbal, and visual communication skills, capable of conveying complex information clearly and concisely.

* Proven proficiency in Communications Management, Team Management, Managing Organizational Change, Technical Judgment, Stakeholder Management, Planning, Portfolio Management, User Understanding and Empathy, Execution and Governance, and Continuous Improvement.

**Nice-to-Have Qualifications:**

* A degree in Communications, Learning and Development, or Marketing.

* A recognized certification in Project Management.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.