Posting Details
Posting Details
| Posting Number |
S14255P |
| Working Title |
Pet Health Center Front Desk |
| Department |
VetMed-VTH Sm Anim Commun Prac |
| About the University of Georgia |
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university
(https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education.
UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton.
UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. |
| About the College/Unit/Department |
The University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food-producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health.
The College of Veterinary Medicine values all members of the university community, recognizing that differences in experience and culture can only lead to a more well-rounded, accepting academic environment as embodied in our Principles of Community (
http://vet.uga.edu/principles-of-community/" target="_blank">
http://vet.uga.edu/principles-of-community/>) |
| College/Unit/Department website |
https://vet.uga.edu/hospital-and-primary-care/ |
| Posting Type |
External |
| Retirement Plan |
TRS |
| Employment Type |
Employee |
| Benefits Eligibility |
Benefits Eligible |
| Full/Part time |
Full Time |
| Work Schedule |
|
| Additional Schedule Information |
Monday-Friday, 8a-5pm. |
| Advertised Salary |
Commensurate with Experience |
| Posting Date |
10/14/2025 |
| Open until filled |
Yes |
| Closing Date |
|
| Proposed Starting Date |
11/09/2025 |
| Special Instructions to Applicants |
|
| Location of Vacancy |
Athens Area |
| EEO Policy Statement |
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (
hrweb@uga.edu). |
| USG Core Values Statement |
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our
USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each
USG community member is responsible for demonstrating and upholding these standards. More details on the
USG Statement of Core Values and Code of Conduct are available in
USG Board Policy 8.2.18.1.2 and can be found online at
https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally,
USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at
https://www.usg.edu/policymanual/section6/C2653. |
Position Information
| Classification Title |
Clinic Receptionist I |
| FLSA |
Non-Exempt |
| FTE |
1.00 |
| Minimum Qualifications |
High school diploma or equivalent |
| Preferred Qualifications |
-Front Desk experience in an animal care setting.
-Proven experience handling a cashier function while answering phones and assisting clients simultaneously. |
| Position Summary |
This incumbent is responsible for greeting, receiving, and checking in clients of the Pet Health Center. Accurately collect and process daily monetary transactions for
PHC clients, and reconcile at end of shift. Maintain records of patients and clients in Vetview so information is always precise and updated. Answer phones and route messages appropriately. Retain knowledge of
PHC services, as well as the Veterinary Teaching Hospital, so information can be provided when clients make inquiries. Process and deliver client messages to medical staff and students to ensure communication flows efficiently. Provide leadership and constructive training to all staff of the front desk administrative area. Support all
PHC services by retaining clients and developing new ones with self-motivated customer service. Work with Practice Manager of
PHC to improve and expand client service. Perform related work and other general clerical tasks. |
| Knowledge, Skills, Abilities and/or Competencies |
- Dynamic personality and exceptional customer service skills.
- Detail-oriented, well- organized, and have excellent multi-tasking capabilities.
- Ability to establish and maintain effective working relationships with DVM Students, Faculty , fellow staff members, management and the general public.
- Exceptional written and verbal communication skills.
- Committed to being professional and courteous when dealing with clients and patients.
- Flexibility and willingness to go 'above and beyond' for client satisfaction.
- Considerable skill in creating and implementing training manuals to maintain knowledge management with staff, current and future.
- Reliable and dependable.
- Consistently set expectations and meet/exceed those expectations for external and internal clients. Extensive knowledge of modern office practices, procedures, and equipment.
- Accomplished in the operation of computers, email, fax, multi-line phone, and Microsoft Office including Outlook, Excel and online forms in Google.
|
| Physical Demands |
- Sitting and standing for long periods of time.
- Lift 40 lbs.
- Typing on a keyboard and viewing a computer monitor for extended periods of time.
|
| Is driving a responsibility of this position? |
No |
| Is this a Position of Trust? |
Yes |
| Does this position have operation, access, or control of financial resources? |
Yes |
| Does this position require a P-Card? |
No |
| Is having a P-Card an essential function of this position? |
No |
| Does this position have direct interaction or care of children under the age of 18 or direct patient care? |
No |
| Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) |
Yes |
| Credit and P-Card policy |
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the
UGA Credit Background Check website. |
| Background Investigation Policy |
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the
UGA Background Check website. |
Duties/Responsibilities
| Duties/Responsibilities |
- Provide and maintain excellent client service by being the initial, and ongoing, point of contact for all PHC clientele.
- Will be responsible for scheduling appointments, checking in clients, opening and updating electronic records, and notifying medical personnel of patient arrival. This includes the preparing and tracking of paper records in the electronic medical record system.
- Will be responsible for generating and rebooking follow up appointments.
- Anticipate and resolve basic client needs or issues related to service provided.
|
| Percentage of time |
40 |
| Duties/Responsibilities |
- Perform simple audits of records and close out clients at conclusion of appointment.
- Calculate financial transactions in a timely manner, resulting in an improved client experience.
- Proactively resolve client needs related to monetary issues.
- Will create spreadsheets and other administrative documents encompassing revenue statistics for PHC management.
|
| Percentage of time |
20 |
| Duties/Responsibilities |
- Field client calls and answer general policy and simple veterinary questions via phone and face to face interactions with PHC clients.
- Perform daily appointment reminder calls.
- Follow up with open client records for processing and finalizing.
- Work well with interdepartmental units to facilitate the resolution of accounting/auditing matters that arise.
- Function to expedite patients being referred to the main VTH for assessment by the emergency service other specialty services.
|
| Percentage of time |
20 |
| Duties/Responsibilities |
- Assist in developing and implementing reminder system for all future appointments.
- Creatively develop innovative marketing recommendations to increase PHC case load.
- Will work within a team environment that will collaborate on developing process guides to implement approved strategies for promotional means.
|
| Percentage of time |
20 |
|
University of Georgia
retirement plan
Oct 14, 2025