Operations Manager - Clinical Nutrition (Outpatient)

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Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview
Responsible for daily clinical and operational activities of Clinical Nutrition services across the continuum of care, including inpatient & outpatient settings. This is achieved via the activities of program planning/development, regulatory readiness and quality monitoring & improvement to ensure delivery of high quality, effective and efficient clinical nutrition services. Employs, supervises, and develops staff supporting clinical nutrition services; prepares budget recommendations; develops, implements and monitors policies and procedures which support the hospital's mission.

What you will do

• Works with leader to develop program initiatives to promote & improve the patient and family experience supporting enterprise initiatives.
• Uses data to optimize & oversee scheduling and daily flow of patients in inpatient & outpatient venues including multidisciplinary clinics.
• Develops & monitors appropriate scheduling processes to assure timely access to clinical nutrition services.
• Develops guidelines to ensure appropriate staffing across all venues, including holiday & weekend coverage as needed.
• Effectively & equitable manages staff scheduled time-off requests to balance employee benefits against staffing needs.
• Ensures appropriate staffing levels by monitoring patient volume, staff schedules and productivity and responds appropriately to capacity management initiatives.
• Supports, enforces & interprets enterprise & departmental policy & procedures.
• Drives development of & compliance with policy & procedures.
• Ensures compliance with accrediting agencies and regulatory bodies.
• Provides for ongoing monitoring of department key indicators
• Facilitates efficient operation of services by maintaining updated team communication tools, scheduling systems, documentation and multidisciplinary communication.
• Leads optimization of the electronic medical record to support efficient operations.
• Works with leader to develop operating and capital budgets in support of organizational targets by stated deadlines.
• Monitors monthly financial performance, provides budget variance explanation & variance resolution
• Uses data & works with leader to set staff productivity expectations.
• Monitors staff productivity levels and implements service delivery model changes to meet or exceed targets.
• Works with leader to support programmatic growth across inpatient & outpatient services that aligns with enterprise initiatives resulting in increased scale, volume & revenue.
• Identifies and operationalizes expense reductions and improved efficiencies
• Understands organizational systems & enterprise stakeholders & builds relationships to support business development & nutrition services expansion.
• Works with supervisors to recruit, coach, develop & retain qualified, competent staff.
• Works with supervisors to ensure staff meets regulatory requirements of the position.
• Works with supervisors to ensure appropriate initial orientation & ongoing competency & skills development of staff.
• Creates an environment that fosters teamwork, cooperation, respect & diversity.
• Monitors data & supports the Safety & Quality Specialist in the development of quality improvement initiatives to improve patient care and clinical nutrition services.
• Ensures compliance with all department & enterprise policies, procedures, regulations and accrediting agency requirements.
• Ensures standards of care & conduct are consistent with hospital & regulatory standards.
• Directs the provision of medical nutrition therapy by supervising the activities of Clinical Nutrition staff according to established policies and procedures & practice guidelines
• Collaborates regularly with Clinical Manager & Safety & Quality Specialist to create & maintain patient care guidelines using evidenced based practice, benchmarking, & quality improvement initiatives.
• Promotes family-centered, interdisciplinary, competency based patient care to ensure patient's nutritional needs are met, to foster interdisciplinary practice and to ensure alignment of Clinical Nutrition operations with the organization.
• Develops & oversees supervisors, ensuring discipline-specific line of site oversight.
• Works with Clinical Manager to ensure standards of care reflect current national guidelines, benchmarking, research & evidence-based practice to promote programmatic growth and academic affiliations.
• Works with Clinical Manager to support clinically based research activities.
• Represents CHOP Clinical Nutrition program through leadership-level participation in hospital committees or initiatives, local or national professional organizations or initiatives, continuing education events and training programs
• Expected to engage in professional activities to maintain competency and continually advance knowledge in order to provide effective clinical leadership.

Education Qualifications

• Bachelor's Degree Dietetics, foods and nutrition, business administration, public health or related area. Required
• Master's Degree Dietetics, foods and nutrition, business administration, public health or related area. Required

Experience Qualifications

• At least six (6) years Clinical or related experience - Required
• Prior management experience - Preferred
• Prior pediatric experience - Preferred

Skills and Abilities

• Comprehensive knowledge and application of medical nutrition therapy in pediatric patients. (Preferred proficiency)
• Ability to communicate effectively verbally and in writing to patients and families, public, staff and physicians. (Required proficiency)
• Ability to organize tasks and work independently. (Required proficiency)
• Ability to plan, organize and direct the work of others. (Required proficiency)
• Proficient with nutrient analysis software, Microsoft Word, Excel and Power Point. (Required proficiency)
• Demonstrated leadership and administrative experience. (Required proficiency)
• Proven ability to meet budget goals. (Required proficiency)
• Demonstrated ability to lead by influence; consistently upholds CHOP leadership competencies, ICARE Values and service standards. (Required proficiency)
• Ability to perform complex mathematical equations related to medical nutrition therapy. (Required proficiency)

Licenses and Certifications

• Registered Dietitian (RD) - Commission on Dietetic Registration (CDR) - upon hire - Required or
• Registered Dietitian Nutritionist (RDN) - Commission on Dietetic Registration (CDR) - upon hire - Required and
• Licensed Dietitian-Nutrition (LDN) (Pennsylvania) - Pennsylvania State Licensing Board - within 6 months - Required

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

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SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.