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Under direct supervision of pharmacy leadership and following procedures, uses data and automated systems to monitor and detect signs of drug diversion. Uses specialized software and systems (like Automated Dispensing Units, EMR, and Suspicious Order Monitoring tools) to identify and analyze unusual patterns, trends, and exceptions in controlled substances transactions. Compiles reports and works closely with pharmacy department on staff and other healthcare professionals' diversion prevention education and training. Assists in configuring, maintaining, testing, and supporting the various pharmacy systems.
Education Bachelor's degree in related field or equivalent experience Experience 3 years progressive related work experience with software applications within a healthcare setting Skills
- Knowledge of Pharmacy practice
- Thorough knowledge of computer systems, software and methods utilized in daily support of hospital based computer applications and diversion monitoring
- Thorough knowledge of system tools to be used and applicable software and hardware constraints.
- Skill in data analysis and interpretation.
- Skill in oral and written communication.
- Ability to translate information into computer system specification, design program logic for computer application, and the like.
- Basic knowledge of the metric system.
- Basic knowledge of the different types of pharmaceutical dosage forms and drug nomenclature.
Principal Duties and Responsibilities
- Prepares tools (flow charts, tables and diagrams) to assist in analyzing business problems for drug diversion monitoring applications
- Participates productively in or leads minor application user group(s) using appropriate business tools (eg. Agenda, minutes, etc.)
- Seeks out business process improvement through better system utilization.
- Documents system specifications based upon user requirements leveraging appropriate tools (eg. reporting, screen, system parameters, etc)
- Troubleshoots and helps to resolves technical issues related to Pharmacy Automation in a timely and appropriate manner: based upon complexity, priority, available options.
- Develops and uses test plans for changes to applications that includes result analysis, problem correction, retest, and documentation.
- Completes assigned application support tasks with appropriate documentation, communication, minimal rework and by date due.
- Operates the Pharmacy Automation Systems
- Operates pharmacy distribution automation.
- Serves as primary resource to identify and implement ways to maximize system capability and functionality.
- Provides user support, orientation, training and troubleshooting to all users.
- Works collaboratively with MIS, Nursing, Pharmacy and vendors to ensure the safe and efficient operation of the Pharmacy.
- Identifies and anticipates issues. Takes responsibility to resolve issue.
- Readily accepts challenges and performs assignments effectively.
Licensures, Certifications
- Maryland Registered Pharmacy Technician
- Certified Pharmacy Technician (CPhT) Certification (preferred)
Physical Requirements
Working Conditions
- Normal Medical Center environment, may be exposure to noise, dust, temperature, and the like.
All Roles Must Demonstrate the GBMC Values:
GBMC Values
Value Description
Respect
- Treats others with fairness, kindness, and respect for personal dignity and privacy
- Listens and responds appropriately to others' needs, feelings, and capabilities
Excellence
- Meets and/or exceeds customer expectations
- Actively pursues learning and self development
- Pays attention to detail; follows through
Accountability
- Sets a positive, professional example for others
- Takes ownership of problems and does what is needed to solve them
- Appropriately plans and utilizes required resources for various job duties
- Reports to work regularly and on time
Teamwork
- Works cooperatively and collaboratively with others for the success of the team
- Addresses and resolves conflict in a positive way
- Seeks out the ideas of others to reach the best solutions
- Acknowledges and celebrates the contribution of others
Ethical Behavior
- Demonstrates honesty, integrity and good judgment
- Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers
Results
- Embraces change and improvement in the work environment
- Continuously seeks to improve the quality of products/services
- Displays flexibility in dealing with new situations or obstacles
- Achieves results on time by focusing on priorities and manages time efficiently
Pay Range $29.19 - $47.85
Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs. Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
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Greater Baltimore Medical Center (GBMC)
Oct 18, 2025