Student Disability Services Assistant

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Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

Job Profile Summary:

This position is responsible for assisting with processing student accommodation requests and other support needs within the Office of Accessibility Services. This position communicates with students and mentors by phone, chat, and email, while maintaining confidentiality of records and information.

Essential Functions and Responsibilities:

* Answer calls and chat requests inbound to accessibility services.

* Process incoming referrals and cases

* Schedule appointments between specialists and students

* Log and check incoming mail and voice mail.

* Achieve quality assurance standards for accuracy and customer service.

* Assist in the research of assistive technologies and resources.

* Serve as a member of the ADA Committee.

* Inform students and staff of university programs and policies.

* Performs other related duties as assigned.

Knowledge, Skill and Abilities:

* Experience understanding and following policies.

* Experience meeting deadlines and minimum work requirements.

* Experience achieving quality assurance expectations and delivering customer service.

* Accuracy and attention to detail

* Organizational skills

* Strong verbal and written communication

* The ability to work both independently and in a team environment.

* Computer proficiency and experience with Microsoft office products and applications

* Functional knowledge of and adherence to FERPA and ADA regulations

* Thrive in a challenging, fast-paced environment with deadlines and work expectations.

Competencies:

Organizational Impact:

* Tasks are accomplished by following a defined standard or set of procedures to achieve day-to-day objectives with limited impact on the area.

* The work performed is closely supervised and consists of tasks that are routine and well defined with specific instructions to achieve standardized solutions.

Problem Solving and Decision Making:

* Problems and issues faced are routine and solutions are readily available. There is a well-established and familiar set of activities and/or processes that will derive a solution.

* There is a responsibility for checking data and information for minor changes.

Communication and Influence:

* Communication with contacts within the job area is typical, and information that is provided or obtained requires little explanation or interpretation.

Job Qualifications:

Minimum Qualifications:

* One to two years of administrative support or customer service experience.

Preferred Qualifications:

* Associates Degree

* Knowledge of the Americans with Disabilities Act and Sections 503 and 504 of the Rehabilitation Act of 1973, and other federal and state laws and regulations pertaining to persons with disabilities.

* Experience in a higher education institution clerical role.

Physical Requirements:

* Prolonged periods sitting at a desk and working on a computer.

* Must be able to lift up to 15 pounds at times.

Disclaimer: This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job. Duties, responsibilities and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.

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Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.