Management Technician

As a Management Technician, you will be responsible for reviewing documentation in preparation for the licensing approval or denial process. Work involves interpreting whether requests are complete or accurate, suspending or reactivating lottery retailers, as well as identifying problems and analyzing data regarding the licensing process and making recommendations for improvement. Excellent interpersonal skills are essential as you will have the opportunity to coordinate with vendors to resolve issues and secure explanations for anomaly situations, incomplete information, or inaccurate data. Additional responsibilities include:

• Processing new applications and change of ownership documentation
• Maintaining logs of license applications and change of ownership requests received
• Preparing reports of licensing statistics on a weekly, quarterly, and annual basis
• Initiating deactivation of retailers per request from area offices
• Responding to phone calls and emails regarding PA Lottery inquiries
• Entering field paid claim forms into database

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information; or
• Any equivalent combination of experience and training. An Associate's Degree may be substituted for two years of required experience.

Additional Requirements:

• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Customer service experience
• Call Center experience
• Experience reading and/or reviewing business sales contracts

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.