Senior Program Manager / Business Operations

Join our client, a leading financial services organization dedicated to empowering individuals and families to achieve their financial goals. As a partner to this innovative company, Aquent is seeking exceptional talent to drive critical initiatives that directly shape the client experience. This is an incredible opportunity to make a tangible impact, spearheading strategic projects that enhance how clients interact with financial services, and contributing to the evolution of groundbreaking offerings. If you're ready to take on a pivotal role where your strategic vision and execution prowess will directly influence client satisfaction and business growth, we invite you to be a part of this transformative journey.

About the Role

The team is looking for a More senior level resource. The team needs a resource that can develop roadmaps, lead strategy discussions, and influence leadership. This person will be responsible for running project workstreams to support product launches along with developing strategic roadmaps and execute on those roadmaps to meet key deliverables related to the retail client experience.

We are looking for a dynamic and results-oriented individual to lead key strategic workstreams within a fast-paced environment. In this role, you will be at the forefront of innovation, driving the successful launch of new client-facing offerings and shaping the future of the client experience. You will be instrumental in translating strategic visions into actionable roadmaps, ensuring that critical deliverables are met and that every client interaction is seamless and impactful. Your contributions will directly influence the success of strategic initiatives and the overall satisfaction of our client's diverse customer base.

Key Responsibilities

• Lead and manage project workstreams focused on supporting the launch of new client-facing offerings.
• Develop comprehensive strategic roadmaps that align with business objectives and enhance the client experience.
• Execute on defined roadmaps, ensuring timely delivery of key milestones and objectives.
• Synthesize complex data to identify opportunities for improvement and innovation in client experiences.
• Formulate clear recommendations and create actionable plans to implement enhanced experiences.
• Manage multiple tracks of work simultaneously, demonstrating strong planning and organizational skills.
• Ensure all work is completed with meticulous attention to detail, meeting tight deadlines efficiently.

Must-Have Skillset

• Proven ability to synthesize data, identify opportunities, make strategic recommendations, and create plans to deliver exceptional experiences.
• Demonstrated capacity to thrive in a dynamic and fast-moving work environment, making significant progress with minimal direction and adeptly adjusting priorities.
• Exceptional attention to detail, coupled with the ability to multi-task and work efficiently to meet tight deadlines with little supervision.
• Strong planning and organizational skills, with the ability to manage multiple workstreams that vary in scope and complexity simultaneously.

Nice-to-Have Skillset

• Mastery in creating and communicating executive-level presentations that tell a compelling story and drive leadership decisions.
• A curious mindset with a proactive, "can-do" attitude, capable of critical thinking to solve complex problems and navigate intricate regulatory issues in a dynamic environment.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.