Accounts Receivable Dispute Resolution Consultant

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary

We are seeking a highly skilled AR Dispute Resolution Consultant. As an AR Dispute Resolution Consultant, you will be responsible for managing the dispute resolution process and resolving discrepancies including billing errors, discrepancies between invoices and purchase orders, incorrect delivery of goods or services and defective products in a timely and efficient manner as well as mentoring and coaching new coworkers. Your exceptional analytical and communication skills will play a vital role in ensuring accurate and prompt resolution, strengthening client relationships, and optimizing the overall financial health of our organization.

What you will do

Collaborate with various departments, including sales, customer service, and collections, to gather necessary information and resolve customer disputes.

• Research disputes to determine facts and identify root cause and pathway to resolution
• Ensure accurate, timely and appropriate responses to disputes within defined turnaround time requirements established by Management
• Maintain open disputes reporting and provide periodic status updates to leadership with anticipated resolution date
• Validate appropriate data from internal and third-party systems and ensure appropriate course of action is being pursued
• Engage in clear and professional communication with customers and stakeholders
• Maintain comprehensive records of all dispute-related activities, communications, and resolutions. Generate regular reports on dispute trends, aging, and resolution status for management review
• Ensure compliance with company policies, accounting standards, and regulatory requirements during the dispute resolution process. Adhere to internal controls and maintain a high level of data accuracy and integrity

What we expect of you

Excellent analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.

• Bachelor's Degree in Finance, Accounting, or related field and 1 year of relevant AR, Credit, Accounting or Finance experience OR
• 5 years of relevant AR, Credit, Accounting or Finance experience OR
• 5 years of CDW experience
• Proven experience in accounts receivable or dispute resolution role, preferably with Fortune 200 organization
• Dispute Resolution software experience
• Ability to work independently, manage multiple priorities, and meet deadlines
• Detail-oriented mindset with excellent organizational and problem-solving abilities
• Strong negotiation and communication skills, both written and verbal, to effectively interact with customers and internal stakeholders
• Enterprise ERP Systems experience preferred

Pay range: $53,000-$87,800 depending on experience and skill set

Benefits overview: https://cdw.benefit-info.com/

Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.