New

Service Desk Technician

TEKsystems
$19.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Washington, Colville
Oct 28, 2025
Description We are looking for two service desk technicians for a contract to hire opportunity at their office in Colville, Washington. This will be a Service Desk technician level one and the person will need to be experienced with troubleshooting windows devices and windows applications as well as strong customer service and analytical skills. Active Directory and Office 365 are nice to have skills along with SCCM Shift: operates from 5am-5pm PST so candidates need to be comfortable working shifts within that timeframe - once this person goes full time they will work on-call shifts for a week at a time every two months. Candidate will be required to go onsite at least 2 days a week. Provide Level 1 support for digital workplace tools, including collaboration platforms (e.g., Microsoft 365, Teams, SharePoint). Troubleshoot issues related to Windows operating systems, mobile devices, printers, and software applications. Respond to service tickets promptly, ensuring all issues are documented and resolved or escalated as necessary. Support endpoint device configurations, ensuring proper connectivity, software installations, and security compliance. Assist users with configuring and optimizing productivity tools, including email, calendars, cloud storage, and file sharing services. Maintain and monitor user access and permissions across collaboration tools and platforms. Provide end-user training on digital workplace tools to enhance user adoption and efficiency. Develop and distribute user guides, FAQs, and self-service resources. Support user account management tasks, including password resets, account lockouts, and group memberships. Assist with patching, updating, and securing endpoint devices and applications. Perform IMAC (Install, Move, Add, Change) tasks for hardware, including desktops, laptops, and mobile devices. Track and maintain an accurate inventory of IT assets and ensure timely hardware replacements or disposals. Collaborate with internal teams and vendors to resolve escalated technical issues. Document recurring issues and identify opportunities for process improvements and automation. Ensure all endpoints are compliant with company security policies, including encryption, antivirus, and patch management. Report security incidents and follow established protocols to minimize risks. The experience, skills, and education needed to succeed in the position are outlined below. These requirements are representative of the knowledge, skills, and abilities required to successfully perform the essential functions of the role. 1+ year of experience in IT support or service desk roles. Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and endpoint management tools. Experience supporting Windows, and mobile devices. Knowledge of Active Directory, Group Policy, and basic networking concepts (DHCP, DNS). Basic troubleshooting of collaboration tools and cloud services. Experience with remote support tools and ticketing systems (e.g., Remedy, Jira, FreshService). Strong communication and customer service skills. Ability to prioritize tasks and manage time effectively. Eagerness to learn new technologies and adapt to evolving environments. Associate's degree in IT, Computer Science, or related field (or equivalent work experience). Microsoft 365 Certified Fundamentals or CompTIA A+ preferred. Pay and Benefits* The pay range for this position is $19.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Colville,WA. Application Deadline This position is anticipated to close on Oct 31, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.