Director, Procurement Operations

Are you looking to work for a company that is based on excellence and love? Then this is the position you need to check out!

ChristianaCare is one of the country's most dynamic healthcare organizations, centered on improving health outcomes, making high-quality care more accessible, and lowering healthcare costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care, and women's health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as the Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.

ChristianaCare Offers

• Full Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions
• Generous paid time off with annual roll-over and opportunities to cash out
• 12-week paid parental leave
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

About This Position

This role provides enterprise leadership for all procure-to-pay performance, contracting governance controls, and master data integrity across the health system to support the operational, clinical, and financial goals of the organization. This leader directs procurement operations: contract intake governance, transaction discipline, ERP and EMR data accuracy, process standardization, and strategic alignment across the supply chain.

The Director will establish measurable performance standards across first-pass match rate, unmatched receipt and invoice aging, PO exception management, item master governance, and contract lifecycle controls. The role partners closely with Sourcing, Finance, Accounts Payable, IT, and Operations to convert negotiated value into realized financial performance.

The Director will also partner closely with the Executive Director of Spend Management to design and implement procurement strategies, costsavings initiatives, and process improvements that enhance efficiency, contract compliance, and financial performance. This role also leads the development and maintenance of enterprisewide procurement analytics, dashboards, and databases that monitor spend trends, vendor utilization, team performance, and operational metrics.

Principal duties and responsibilities:

• Procure-to-Pay Leadership:
• Owns enterprise P2P performance metrics (first-pass match rate, unmatched receipt & invoice aging, invoice cycle time)
• Establishes governance model for requisition intake and approval workflows
• Leads PO exception reduction strategy
• Oversees contract intake risk profiling and renewal governance
• Enforces procurement policies and delegation of authority controls
• Ensures alignment between negotiated terms, item master updates, and purchasing execution
• Directs team in procure-to-pay operations, contract execution, and supplier engagement.
• Partners with Sourcing, Value Analysis, and Contracting to support category strategies and compliance.

Cost-Savings & Strategic Initiatives:

Validates savings are being actualized

Implements savings by identifying and managing rouge buying, off-contract spend, and implementing channeled procurement strategies

Master Data Management (MDM) and Governance:

Establishes enterprise item and vendor master governance framework

Defines data ownership model and change control process

Oversees price file validation and catalog integrity

Ensures ERP and EMR data alignment

Implements data quality audits and duplicate detection controls

Drives automation to reduce manual data corrections

Procurement Analytics & Reporting:

Oversees procurement dashboards, KPIs, and performance reporting.

Provides actionable analysis on spend, supplier compliance, pricing trends, and operational performance.

Systems, Controls, & Compliance:

Serves as operational lead for procurement system performance, catalog integrity, and workflow optimization.

Ensures sound internal controls, policy compliance, exception management, and audit readiness.

Partners with AP, logistics, and supply chain operations to improve the procuretopay (P2P) process.

Oversees Invoice Match Exceptions, Item-Add Process, and other PSP Processes.

AI & Advanced Analytics Enablement:

Oversees AIsupported analytics and establishes promptengineering standards for procurement use cases.

Ensures AI tools produce accurate, relevant, and compliant outputs.

Communication & Stakeholder Engagement:

Prepares executiveready summaries, dashboards, and reports for Supply Chain leadership.

Communicates procurement updates, item issues, process changes, and operational insights.

Team Leadership & Talent Development:

Leads, mentors, and develops the Manager of Procurement, Data Analytics, Supply Chain Interns, and other team members.

Oversees' onboarding, training, performance management, and crosstraining.

Additional Responsibilities:

Supports P&L review, budgeting, accruals, and administrative fee processes.

Maintains confidentiality and compliance with organizational and HIPAA policies.

Performs other duties as required.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor's degree in Business, Supply Chain, Analytics, or related field required; Master's degree preferred.
• 7-10 years of progressive experience in procurement, supply chain operations, or healthcare supply chain.
• Proven experience leading teams, developing talent, and managing cross-functional initiatives.
• Lean/6 sigma experience and/or certifications preferred.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/