ServiceNow Systems Programmer

RTI International is an independent, scientific research institute dedicated to improving the human condition. Our vision is to address the world's most critical problems with technical and science-based solutions in pursuit of a better future. Clients rely on us to answer questions that demand an objective and multidisciplinary approach-one that integrates expertise across social, statistical, data, and laboratory sciences, engineering, and other technical disciplines to solve the world's most challenging problems.

We believe in the promise of science and technical solutions, and we push ourselves every day to deliver on that promise for the good of people, communities, and businesses in the US and around the world. If you are looking for the opportunity to make a real difference, RTI is the place for you.

The successful candidate of this position will be part of the Global Technology Solutions (GTS) team. This group caters to the diverse technology needs of RTI and its effort to digitally transform the Institute. GTS provides technical support, resources and services to help staff work efficiently and effectively in compliance with RTI policies.

The ServiceNow Developer is responsible for designing, developing, and maintaining solutions within the ServiceNow platform to support IT and business processes. This role works collaboratively with business analysts, process owners, and other developers to deliver efficient and reliable solutions aligned with organizational standards and best practices.

Essential Duties

• Develop, configure, and customize ServiceNow applications and modules such as ITSM, ITOM, HRSD, or CSM.
• Build and maintain workflows, UI policies, business rules, client scripts, and integrations to support business requirements.
• Collaborate with stakeholders to understand requirements and translate them into technical solutions within the platform.
• Manage and maintain ServiceNow update sets, coordinate deployments across development, test, and production environments.
• Plan for, test, and implement regular ServiceNow platform upgrades, ensuring compatibility, stability, and alignment with new features and best practices
• Troubleshoot and resolve technical issues related to ServiceNow configurations, scripts and integrations.
• Participate in Agile development activities, including sprint planning, code reviews, and backlog grooming.
• Support adherence to coding, security, and data governance standards within the platform.
• Stay current with ServiceNow capabilities and contribute ideas for platform improvement.
• Champions the ServiceNow platform to departmental colleagues and assists with training and/or development of job aides.

• Bachelor's Degree and 3 years of experience, Master's degree and 1 year of experience, or equivalent combination of education and experience.
• Experience with ServiceNow integrations using REST/SOAP APIs, MID Server, and external systems.
• Hands-on experience across multiple ServiceNow modules and is eager to continue building technical depth in the platform.
• Solid understanding of ServiceNow development, including scripting (JavaScript, Glide API, Flow Designer).

Preferred:

• ServiceNow certifications (such as CSA, CAD, CIS-ITSM, or Application Developer) preferred.
• ITIL Foundation v3 or v4 certification preferred.
• Familiarity with ITSM processes and ServiceNow modules such as Incident, Problem, Change, Request, and CMDB.
• Ability to build and maintain custom workflows and automation solutions.
• Hands-on experience across multiple ServiceNow modules and is eager to continue building technical depth in the platform.
• Strong problem-solving, analytical, and troubleshooting skills.
• Effective communication and collaboration skills across technical and non-technical teams.
• Ability to manage tasks independently while seeking guidance when needed.
• Action-oriented with the ability to balance urgency with sound judgement
• Demonstrates the ability to contribute to the team's overall output, actively contributes in team meetings and providing constructive feedback.

For San Francisco, CA USA Job Postings Only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Further information is available here.

RTI accepts applications to our job openings from candidates with criminal histories or conviction records in accordance with all applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For Applicants in Massachusetts Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The anticipated pay range for this role is listed below. Our pay ranges represent national averages and may vary by location as a geographic differential may be applied to some locations within the United States. RTI considers multiple factors when making an offer including, for example: established salary range, internal budget, business needs, and education and years of work experience possessed by the applicant. Further, salary is merely one element to our offer.

At RTI, we demonstrate our commitment to rewarding individual and team achievement through a total rewards package. This package includes (among other things) a competitive base salary, a generous paid time off policy, merit based annual increases, bonus opportunities and a robust recognition program. Other benefits include a competitive range of insurance plans (including health, dental, life, and short-term and long-term disability), access to a retirement savings program such as a 401(k) plan, paid parental leave for all parents, financial assistance with adoption expenses or infertility treatments, financial reimbursement for education and developmental opportunities, an employee assistance program, and numerous other offerings to support a healthy work-life balance.