Collections Representative II

The Collections Representative II is responsible for analyzing policy detail, report data, and company policy to determine the best course of action for aged receivable balances. Timely resolution of the aged balances is accomplished through obtainment of payment, revision, write off, or referral to third party collection vendors. This position supports preservation of AmTrust's reputation and assets by providing excellent levels of customer service and sound receivable resolutions to all internal and external customers. Maintains a solid understanding of AmTrust's mission, vision, and values. Upholds the standards of the AmTrust organization.

Responsibilities:
1. Research, review, and assignment/reassignment of unresolved debts to third party collection companies.
2. Collaborate with internal business partners such as the premium audit department, underwriting and others to resolve disputed balances.
3. Preparation, submission, and execution of write off related to uncollectible debts.
4. Analyze and respond to inquiries from internal and external parties via Collections Team phone line and email inbox.
5. Escalation of issues outside of capabilities or authority.
6. Data entry into AmTrust proprietary system databases.
7. Generate, review, and update daily, weekly, and monthly reports.
8. May be required to work overtime as assigned.
9. Keeps current with market trends and demands.
10. Performs other functionally related duties as assigned.

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

Qualifications:
Required:
* 2+ years of collections or accounts receivable experience in the insurance/financial industry.
* Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.) and Adobe.
* Strong written and verbal communication skills including professional phone etiquette.
* Solid analytical skills with ability to organize data and documents with close attention to detail.
* Detail-oriented and able to perform and prioritize multiple tasks with a high level of accuracy.
* Ability to handle confidential information sensitively and discreetly.

Preferred:
* BA or BS. Education requirement may be substituted for experience on a year for year basis

The expected salary range for this role is $17.00/hr - $21.50/hr.

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.