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Lead Customer Service Representative
 Providence Health & Services | |
life insurance, parental leave, 401(k)
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 United States, Oregon, Portland | |
 Oct 31, 2025 | |
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Description The HME Access Services Coordinator assists in the efficient operation of the HME Access Services Department. This position develops and coordinates training for all Access Services staff after their initial introductory training with the Quality Assurance Department. This position works with the Training and Education Coordinator to keep all procedures and desk aids current. This position establishes measurement tools to monitor individual employee performance as well as employs audits to verify accuracy of the orders processed within Access Services to ensure timely delivery and billing for our patients. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Home Services Oregon and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications:
Preferred Qualifications:
Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act." Requsition ID: 396439 Company: Providence Jobs Job Category: Customer Service Job Function: Administration Job Schedule: Full time Job Shift: Day Career Track: Admin Support Department: 5015 HME ACCESS PORTLAND OR Address: OR Portland 6410 NE Halsey St Work Location: Halsey Bldg-Home Service East Portland Workplace Type: On-site Pay Range: $25.23 - $38.61 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. | |